Job Description

Remote, United Kingdom | Claims Experience | Full-time

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.


At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.


Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.


We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.


As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace'

Best Workplace and Best-Led Company by Inc. Magazine

"World Changing" by Fast Company

Recognized as a World Changing Idea by Fast Company Magazine

Ranked #1 Home insurance in America

Won best renters and homeowners insurance in America by US News, and others

Best Pet Insurance in America

Rated "Best Overall Pet Insurance" by Better Homes & Gardens

Rated 4.9 on the App Store

Among the highest rated apps of all time

What you're applying for

We're looking for a highly motivated, compassionate leader who's eager to bring our Claims Experience Team to the next level. If this sounds like you, read on!


Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims. You will ensure all claims are handled efficiently, while always providing a world-class customer experience. We will look to you to guide, mentor, and manage this incredible team.

What you'll do

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Manage the day-to-day operations for our UK claims team. Providing training and coaching to the people in your team You are responsible for delighting our customers while outperforming on our KPIs. You will report about trends and other (data) insights to both internal and external stakeholders. You will be the main point of contact for all UK claims related enquiries.

What you'll need

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Minimum of 3+ years of claims-handling experience 2+ years in a leadership role managing a claims team A proven track record of growing, managing, and coaching a team Proficient in English Desire to work in a unique, dynamic, and fast-paced startup environment and being tech savvy. The ability to approach your work with empathy, patience, and positivity Enthusiasm about learning and adapting to the exciting world of AI - a commitment to exploring this field is a fundamental part of our culture

Things to know...

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.