Job Description

Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world\'s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

The Colleague Experience IT function supports services including HR, Legal, Procurement, Corporate Services, Communications and Branding, Audit, Chief Controls Office, Company Secretary and more.

Colleague Experience IT is a newly established function within Enterprise Technology to supports HSBC in being more customer and colleague centric, driving more shared, common platforms and designing optimized processes covering the full end to end journey. The landscape is unique with the combination of diverse business functions supported and the variety of architecture and service models. Many services are underpinned by SaaS services with some of the world\'s largest technology vendors (Incl. Oracle, SAP Success Factors, Service Now, Appian, Google, Microsoft) plus many more niche vendors (Incl. Degreed, Computershare, Gloat, Beezy, Anaplan, Coupa, Diligent).

Role Description:

This role drives the strategy and implementation of transformation for Colleague Experience IT. The incumbent will actively manage progress reviews for strategic initiatives across the team, steer transformation initiatives to optimise benefits and be able to work across a global matrix who support many of our internal functions across the bank.

The role holder will be able to:

• Manage the transformation implementation within Colleague Experience IT, track progress, successes and key metrics including against Vision \'27 and our core priorities for the function which are 1) data backbone focus, 2) engineering excellence initiatives, 3) colleague and customer focus, 4) people and culture initiatives as well as 5) technology estate metrics and tracking of \'North Star\' definitions and migrations to common and re-usable solutions (along with Architecture).
• Drives the transformation initiatives and associated reporting on the evolution of our practices including DevOps, Mode 2 and agile frameworks adoption within Colleague Experience IT. Ensure that we focus on the most viable and required areas providing clear approaches for different patterns and associated tooling solutions across our diverse architecture.
• Track and communicate department success strategy and success stories.
• Support the engagement and culture agenda across Colleague Experience Technology. Establish connections into business transformation as appropriate and communicate our value creation and outcomes.
• Support the Organisation Design of the function and the transition of structures to new models. Support the transition of the workforce mix to deliver on our strategy.
• Support innovation with new ideas and help bring an outside in perspective into Colleague Experience IT. The role holder will be able to scan the horizon for key themes and trends in technology across the service lines and track our innovation pipeline across the teams. This includes wider technology enablers and practices improvements.

Responsibilities:

The role holder will work in partnership with the functions Engineering practices, Architecture, Service Quality, IT COO teams and the ET level Transformation team to deliver on the agenda for the function. As Enterprise Technology continues on its transformation journey, this role will be integral in helping Colleague Experience IT to ensure that colleagues understand the destination as well as progress made when it comes to delivering on priorities.

• Strategic engagement with key 3rd parties and vendors to ensure a strong partnership is established for the strategic benefit of the Bank.
• Acts as a motivator at all levels for our transformation.
• Actively manages progress reviews for strategic initiatives by developing relevant plans, objectives, and measures to drive the most value and outcomes.
• Steers transformation initiatives to optimise benefits and ensure appropriate business and geographical support.
• Identifies and solve problems along the progress of the transformation
• Tracks metrics associated with the \'North Star\' definition of the Colleague Experience technology estate (in collaboration with Architecture).
• Support CIO with plans and develop workforce strategy to meet the organization\'s current and future needs.

Qualifications

Essential Skillset/Experience:

• An experienced technology transformation and change professional in banking or Financial Services (including agile frameworks and DevOps) with a track record of on point delivery and high impact outcomes.

• Strong technical knowledge of relevant technologies and DevOps ways of working.
• Proven industry experience of running a global transformation team including service definition, governance, solving challenges and blockers.
• Expertise in Strategy, Business Planning, Governance and Stakeholder Management.
• Knowledge of technology and technology trends, and the ability to provide technology consultancy to senior business heads.
• Established industry relationships with executive\'s at large technology vendors.
• Knowledge of DevOps/Mode 2/Agile and project management frameworks and tooling

The role can be based in any HSBC UK office but some travel may be required. This role supports Hybrid working.

HSBC