Job Description

TM Legal are searching for 3 Correspondence Case Managers.

At TM Legal, our vision is clear: to

lead the UK debt purchase and collection industry

by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to

empower

hundreds of thousands of customers to positively engage with and

resolve their outstanding debts

. We do this through an

empathetic and customer-centric approach

that is at the heart of our success.

Role Overview

As a Correspondence Case Manager within a debt recovery specialist firm of solicitors, you will

manage written communications related to the collection of outstanding debts

, including correspondence from customers, clients, and the Court. This role involves supporting the recovery process, handling court correspondence, assisting with applications to the Court, and making telephone calls where necessary to customers and the Court, all while maintaining professionalism and compliance with legal and regulatory standards.

With full training provided, you will develop the skills and knowledge required to succeed in this role, making it an excellent opportunity for individuals with strong communication abilities and an interest in debt recovery and legal processes.

26,500

+ up to 20% of your annual salary, paid as a bonus. This role is office-based at our

Manchester Spinningfields

office.

Key Responsibilities:

Debt Recovery Correspondence

Respond promptly and professionally

to written customer communications, including payment queries, disputes, and settlement proposals. Prepare

clear and accurate correspondence

such as payment reminders and formal notices to support debt recovery. Make

telephone calls to customers

where necessary to discuss payment arrangements or resolve queries.

Court Correspondence

Handle incoming correspondence from the Court, ensuring

timely and appropriate responses

in line with procedural requirements. Assist in preparing and

submitting applications to the Court

under supervision, ensuring compliance with legal standards. Make

telephone calls to the Court

where necessary to follow up on applications or gather information.

Customer Feedback

Address online reviews and feedback

promptly and professionally, with a focus on resolving concerns and maintaining the firm's reputation. Analyse feedback trends to identify areas for

improving the debt recovery experience

and operational efficiency. Continuously evaluate feedback and service delivery to

maintain exceptional standards of professionalism and effectiveness

.

Case Management

Maintain

detailed and accurate case records

, including customer communications, payment arrangements, and court-related documentation.

Liaise with internal teams and clients

to gather necessary information for case progression.

Compliance and Standards

Adhere to the firm's protocols, training, and relevant regulatory requirements

to ensure all correspondence and applications meet professional and ethical standards. Support the firm's commitment to

high-quality service

and

efficient recovery outcomes

.

Collaboration and Communication

Work closely with solicitors, colleagues, and clients

to support case resolution, including escalated matters requiring court involvement.

Communicate clearly and empathetically

with customers to achieve positive outcomes while upholding the firm's reputation.

You should apply for this role if you have...

Previous

experience in a collections, debt recovery, customer service or administrative role

- advantageous but not essential; full training will be provided. Strong

written and verbal communication skills

with attention to detail and the ability to handle sensitive information professionally. Confidence and professionalism when

making telephone calls

to customers or the Court where necessary.

Organisational skills

to manage multiple tasks, priorities, and deadlines effectively. A proactive approach to

problem-solving

and achieving recovery outcomes. Proficiency in

Microsoft Office

and basic IT systems.

Willingness

to learn, adapt, and contribute to a collaborative team environment.

The Application Timeline

A first stage video call with the internal recruitment team (15 minute call) A face to face or video call with the hiring manager (approx. 30 - 45 minutes)
Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment.

If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.

What's In It For You

26,500 + up to 20% of your annual salary, paid as a bonus. The opportunity to work in a brand new office based at Manchester Spinningfields - did we mention the free barista service and beer tap? 37.5 hours per week between 8am - 6pm, Monday to Friday. The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation. And many more benefits to support your wellbeing and professional development.

We are an equal opportunities employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

At Perch, our strength lies in our team, their enthusiasm, and their passion for the business. Whether you're looking to gain foundational skills in financial services, have a knack for customer service, or seek to expand your horizons, we likely have the perfect opportunity for you.

Job Types: Full-time, Permanent

Pay: 26,500.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Discounted or free food Health & wellbeing programme Sick pay
Ability to commute/relocate:

Manchester M3 3JE: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person