Job Description

We're Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.


Check out the development opportunities in the Collections team.



This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 3 days per week. Whilst you undergo training, you'll be required to be in the office 5 days for your first few weeks.

What You'll Be Doing

As a Collections Officer, you'll be providing the best customer service while managing and carrying out the collection of outstanding accounts. You'll be getting in touch with customers, discussing payment plans, and keeping accurate records of all interactions and payment statuses. Additionally, you'll be working with other departments to resolve billing issues and ensure a smooth and positive experience for our customers


Proactively contact customers to discuss outstanding accounts Arrange payment plans to help customers get back on track Provide exceptionally good customer service at all times Keep accurate notes on each customer account Collaborate with other departments to resolve queries Monitor accounts to identify overdue payments

Shift Patterns

Monday to Friday between 8am-2pm. You'll work a mix of 8am-1pm and 9am-2pm, 20hrs a week.

We're Looking For

Call centre experience Collections and complaints desired within an FCA regulated environment Able to communicate extremely well over the phone Able to demonstrate empathy Able to negotiate Able to work independently and as part of a team

Diversity & Inclusion

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:



Salary 14,339 - 18,667pa depending on experience

Annual pay review based on performance

Private Healthcare including dental and opticians services through Vitality

?? Worldwide travel insurance through Vitality

Anniversary Rewards (130, 265, 400, 4-week fully paid sabbatical)

Salary Sacrifice Pension Scheme up to 7% match

? 15 days holiday (plus bank holidays)

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

3 free therapy sessions per year

Dog Friendly Offices

Free drinks and snacks in our offices



Check out more of our benefits, values and mission here.

Other Useful Info

First stage: 30 minute intro and values call with Talent Partner (Video call)

Final stage: 60 minute experience assessment and team fit interview with two of our Collection Team Leaders (In person)

Apply using your up to date CV and please take the time to fill out the application questions as these will form part of our decisioning.

Other Info

Check out our 'Top Tips' for interviewing.

??Keep updated on new job opportunities by following us on Linkedin.

Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)