Job Description

Do you have experience as Collections & Recovery Specialist and a passion for delivering outstanding customer service?
We're expanding our team and want you to join us! In this important role, you'll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers.
With our growth plans for the year ahead, there's plenty of opportunity to develop your skills and advance your career. We offer full training and development support to help you reach your potential.
For the first six weeks, you'll receive on-site training, Monday to Friday. After that, you'll work from home Tuesday to Friday, with team sessions every Monday at our modern Leeds office, which offers free parking and on-site refreshments.
If you're ready to take the next step in your career and make a real impact, we'd love to hear from you!
What you'll be doing:

• Build relationships with customers and support them to recover missed payments.
• Resolve general invoice queries over the phone and via email.
• Remaining professional while showing compassion in finding an amicable solution to increase your collection success rate.
• Creating appropriate repayment plans to help customers clear their outstanding debt.
• Collaborating with our clients to resolve any disputed invoice queries.
• Completing administrative tasks such as running reports on ledgers.

What you'll bring:

• Previous experience in FCA regulated collections or accounts receivable environment is essential.
• Experience within a collections and/or complaints handling role that requires firm but fair negotiations to achieve the outcome that all parties are happy with.
• Clarity in your communication skills, with the ability to handle difficult conversations with resilience and sensitivity.
• A passion, enthusiasm and empathy for delivering a high quality of customer care to clients.
• Proficiency with MS Excel with the administration skills to handle detailed accounts clearly and concisely.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Kayleigh
Salary: 26,400 per annum
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?

Sopra Steria