Job Description

Collections Supervisor/Manager

Lawton Hathaway is an FCA regulated debt collection agency based in the town centre of Altrincham in South Manchester. Specialising in financial service debt recovery, we are a small team that have seen recent growth which allows us the opportunity to take on additional staff to join our business. On this occasion, we are creating a new senior role to work alongside other managers and partners within the business.

For the collections supervisor/manager role, we are looking for a personable and enthusiastic individual who has experience within a debt recovery or collections and is willing to learn and work as part of a team.

The role will involve;-

Monitoring Accounts Receivable Ensure Compliance: Ensure that all collection activities comply with relevant laws and regulations governing debt collection practices. Prepare Reports: Generate and present reports on collection activities, metrics, and progress to directors, identifying areas for improvement. Handle escalated collection issues/complaints and negotiate payment plans or settlements with customers to recover debts amicably. Preparing accounts for litigation Supervise/Manage, Train and Mentor Staff: Provide ongoing training and development for collections staff to enhance their skills and improve overall team performance. Maintain Relationships: Establish and maintain positive relationships with clients to facilitate timely reporting and enhance client relations. Implement Technology Solutions: Utilize collections software and technology tools to streamline processes and improve efficiency in debt recovery. Supporting apprentices with throughout their course and acting as their mentor.
Must Have:-

Work experience in debt collection along with a good understanding of financial services industry regulations and rules. Management or Supervisory experience. High level of IT skills (word/excel/crm) Flexibility to work hours required by the company. Legal or Pre-action protocol experience. Excellent written and verbal communication skills
Hours of work, Office hours, Monday to Friday 9am to 6.30pm and Saturday 9.30am to 12pm, candidate will be contracted to 37.5 hours and must cover core hours.

Job Types: Full-time

Pay: 28,000-35,000 per year (depending on experience). Plus bonus (typically 3k to 7k depending on performance).

Expected hours: 37.5 hours a week plus office cover where required at time.

Benefits:

Private Medical Insurance, Performance related bonus Learning support and courses to benefit the business and successful candidate. Parking
Location:

Altrincham WA14
Work Location: In person at our office.

Job Type: Full-time

Pay: 28,000.00-36,000.00 per year

Benefits:

On-site parking Private medical insurance
Work Location: In person

Reference ID: MAN1