Job Description

About Jaja

Our Mission:

Empowering our customers to buy, borrow, and build--driven by tech, fuelled by data, and built for the future.

Our Company Values

: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple.



Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.




We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.




We will delight our customers - making the customer experience simpler, more enjoyable, more intelligent - treating customers fairly and giving them more control of their money.



This is a full-time hybrid role (37.5 hours, Monday-Friday), with two office-based days per week- which you can choose to best suit your schedule.

We're hiring a collections agent to join us during an exciting phase of growth and transformation. Whether you're an experienced collections professional or have customer service experience in a financial setting, your attitude matters most- If you're willing to learn, motivated, and a confident communicator, our excellent training will set you up for success. You'll support customers across a range of situations including arrears, overlimit, persistent debt, and vulnerability. While the role is primarily phone-based, you'll also have the opportunity to work across emerging multi-channel platforms as the department evolves. If you have career aspirations, there's real opportunity to grow - We have an Operations team full of success stories and a strong track record of progressing talent. We value energetic team players who are resilient to change and hungry to learn, all while delivering best-in-class customer journeys.

Key Accountabilities:

Support customers across collections channels (chat, phone, email, and written) with empathy and understanding. Assess customer situations to agree on sustainable, affordable payment solutions. Tailor your approach for vulnerable customers to ensure exceptional service. Share ideas to improve collections processes and adapt quickly to change. Manage varied workloads across the customer journey and solve problems proactively. Maintain accurate records in line with company and regulatory standards. Share customer feedback to help improve Jaja's services and processes. Meet quality and compliance standards while delivering great customer experiences. Collaborate with your team to meet goals and deliver timely service. Stay up to date on products, services, and operational changes. Work towards individual and team KPIs and SLAs.

Essential skills and Experience

Experience in collections or customer service, ideally within a credit card or lending environment, is preferred. Knowledge of regulations and requirements associated with collections, within financial services. Strong verbal and written communication skills Comfortable working within a fast past, changing environment Experience working on technologies associated with a call centre (diallers, customer portals etc) A problem solver - someone comfortable identifying issues and working towards a resolution.

Why Join Us?

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.



We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!

What's in it for you?

The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever Competitive salary Potential for part time working around other / family commitments Pension contributions Bonus potential Private medical cover 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days). 4x life insurance cover * Employee assistance program