Job Description

Job Title: Commerce Advisory Manager
Location: London
Career Level: Manager
We Are:
Accenture Song accelerates growth and value for our clients and their business reinvention through sustained customer relevance. Our capabilities span ideation to execution: customer growth, marketing sales/commerce and service, and cover experience design; technology platforms; enabling people & teams. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
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The Commerce Advisory Team - Sales/Commerce Practice:
We are at a pivotal moment in the global commerce industry. As the lines between physical, digital, and intelligent AI channels continue to blur, organisations are reimagining how they engage customers, shape demand, and deliver value. Our clients are asking not only how to optimise their current commerce models, but what the future of commerce will look like -- from platform ecosystems and connected commerce to AI-enabled selling and agentic commerce.
Our Commerce Advisory Team partners with leading brands across Consumer Goods, Retail, and Communications, Media & Technology (CMT) to help them define their Digital Commerce Strategy, Operating Model, and Transformation Roadmap, unlocking new growth opportunities in an increasingly complex landscape.
We are expanding our team with people who are passionate about the evolution of commerce - we are looking for individuals who think strategically, can challenge conventional approaches, and can translate emerging trends into actionable strategies for clients. You will join a global network of experts shaping the future of how brands grow, sell, and serve customers in the next era of commerce.
As a Commerce Advisory Manager, you will:

• Lead teams and client engagements focused on defining next-generation commerce strategies - spanning D2C, B2B, marketplaces, and new digital business models
• Shape the future vision and strategy for commerce, advising C-level stakeholders on how to drive growth and differentiation through digital channels, intelligent platforms, and customer-centric operating models
• Assess the current state of a client's commerce capabilities and design the target state architecture, organisation, and roadmap to achieve their business goals
• Collaborate across disciplines -- from technology and experience design to data and marketing -- to deliver integrated strategies that connect brand, experience, and commerce
• Stay ahead of industry disruption and help clients capitalise on emerging trends such as agentic commerce, composable platforms, generative AI in retail, and omnichannel experience design.
• Contribute to thought leadership, new business development, and the ongoing growth of the Song Commerce practice within the UK and globally.

You will bring:

• Strategic mindset and consulting experience, ideally from a top-tier consulting, digital, or strategy firm, with a focus on commerce, digital transformation, or customer strategy
• Deep understanding of commerce operating models -- including business architecture, capability frameworks, customer journeys, and omnichannel strategy
• Understanding of commerce technologies and ecosystems (e.g., Salesforce Commerce Cloud, SAP, Adobe, composable architectures) -- not as a technologist, but as a strategist who understands how technology enables business transformation
• Experience leading cross-functional teams and senior client conversations, with the ability to distil complexity into clear strategic recommendations
• Passion for the future of commerce, including trends such as agentic AI, ecosystem orchestration, embedded and social commerce, and data-driven personalisation
• Proven ability to shape and deliver advisory engagements, build trusted relationships with clients, and drive measurable impact
• A collaborative mindset and the ability to work seamlessly across multi-disciplinary global teams

About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services--creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
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Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required