Job Description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!


At Trustpilot, data drives decisions - and we're looking for a Commercial Business Analyst to turn numbers into meaningful insights that shape our future.



Sitting at the heart of our Commercial Finance team, you'll partner with leaders across the business to provide the analysis, models, and forecasts that help us grow with confidence. Your work will power decisions across sales, product and strategy - ensuring we stay on track as we continue our journey to become the universal symbol of trust.



If you're someone who thrives on digging into data, simplifying complexity, and influencing strategy through clear, actionable insights, this role is for you.

What you'll be doing:

Develop and maintain financial models and forecasts to support both the short and long term business strategy. Translate financial, product, and commercial data into actionable insights that drive global growth initiatives Maintain and evolve commercial finance reports across multiple platforms, being the primary contact for additional requirements and ah-hoc requests. Harness tools like Looker to craft visually engaging dashboards that convey performance metrics, offering analysis and insights crucial for delivering our functional business strategy. Lead the development and enhancement of the commercial finance reporting infrastructure, increasing data accessibility and self-service capabilities for the wider organization. Enhance the understanding and impact of business performance through strong forecasting, KPI tracking, and reporting processes, facilitating informed commercial decision-making. Be the primary data owner of commercial finance metrics, contributing to the wider business planning cycle, ensuring data validity and integrity remains strong. Documentation of core KPIs and developing automated validation tools within reports.

Who you are:

Proven experience as a commercial or financial analyst, with a track record of translating complex data into business-shaping insights. Proficient in Tableau/Looker, adept at crafting and managing intricate dashboards to visualize data trends. Additionally, experienced with Salesforce and proficient in navigating CRM systems. Proficient in SQL, ideally within BigQuery (or similar) - primary software used within Trustpilot's data organization. Deep understanding of SaaS business models and their strategic implications, allowing you to make informed decisions and facilitate continuous business growth. Capable of maintaining a focus on the big picture while possessing the agility to delve into details when necessary, ensuring comprehensive understanding and effective decision-making. Proficiency in creating financial and commercial models for budgeting, forecasting and deep-dive analysis. Possess advanced technical skills extending beyond Excel, adept at utilizing sophisticated planning and analytics tools to influence business outcomes.

What's in it for you:

A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!



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About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever -- to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial -- we help consumers make the right choices and businesses to build trust, grow and improve.



Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.



We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.



Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you -- we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.


Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.