Job Description

The Role

------------

Commercial Insurance Account Handler

Salary: 30,000 - 35,000 (dependant on experience)

Full Time Position

Permanent Contract

Location: Exeter

Commercial Insurance Account Manager

Account management of commercial/corporate insurance Comprehensive training + continual professional development Make a real difference to the growth of our business Based in our Exeter office with expected travel around local area for face-to-face customer meetings

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Exeter Agency to join our thriving team.

About the role:

As a Commercial Account Manager, you'll play a pivotal role in driving business growth by working with our Commercial/Corporate Partner, renewing existing client portfolios, identifying sales opportunities, building strong relationships with existing and prospective customers, and delivering tailored insurance solutions to meet their needs. You'll be responsible for managing our existing portfolio of customers, with a strong focus towards large commercial accounts; some with complex and diverse business protection requirements.



At the core of our approach lies the cultivation of strong relationships and the practice of cross-selling to ensure our customers receive tailored services that align perfectly with their needs. This commitment is reflected in our exceptional customer retention rate, with over 90% of customers choosing to renew their insurance with us annually. As part of our team, you'll have a remarkable opportunity to capitalise on existing relationships and deliver exceptional service to our customers.



This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. Further information can be found in the FCA Handbook.

About you

-------------


Highly motivated with a positive, can-do attitude, you use your organisational & problems solving skills. In this role, you will be dealing with large corporate clients and continuing strong, lasting relationships, leveraging your communication skills to foster trust and collaboration. Committed to learning and development and ready for the challenge of a growing business with, you'll thrive in this fast-paced working environment. To apply for this role, you must also have:

Experience working within Insurance or other Financially Regulated Businesses Excellent written and verbal communication Self-motivation, with the ability to work autonomously whilst being proactive and demonstrate initiative Strong negotiation skills with the ability to navigate difficult conversations and achieve positive outcomes Full UK Drivers license Previous Commercial Lines experience preferred.

Our commitment to you:

When you join our team, you can expect a supportive culture and friendly environment.

Benefits:

Salary up to 35,000 depending on experience Contributory pension 21 days holiday + bank holidays


Please apply in writing with CV and covering letter to: Laura_hill4@nfumutual.co.uk

Closing date for all applications: 15/8/25.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.