Job Description

Job Overview & Responsibilities

Looking for a new challenge? This would also suit someone with transferrable multi tasking skills and excellent communication

A challenge that includes a daily mix of customer service, sales and administration in our busy Commercial Insurance Department?

An exciting opportunity has opened for an individual to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business brands across the UK and Europe.

Answer and resolve customer queries and demonstrate ownership of the task

General policy administration

Pro-actively follow up insurance enquiries to convert to an insurance policy

Ensure customer satisfaction is exceeded

Produce high quality documentation and maintain records on our systems

Comprehensive knowledge and understanding of the company products

Identify trends and areas for improvement with a solution-based attitude

Share knowledge and expertise with colleagues

Ensure company and regulatory policies are complied with

Undertake regular learning and development in line with company and FCA requirements

Skills & Experience:

Experience within a customer facing / support role ideally in insurance but not necessary as training will be given

Good general education, including GCSE's (or equivalent) in English and Maths.

Customer focussed - a passion for customer service and exceeding expectations

Strong verbal and written communication skills

Positive 'can do' attitude

Team player

High attention to detail

Excellent prioritisation and time management skills

Competent with ICT and keen to learn and develop new systems

A love of pets

Job Type: Full-time

Pay: 24,500.00-28,000.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking Gym membership On-site parking Referral programme
Work Location: In person