Job Description

Emplas is one of the UK's largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry's most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.



We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain's homes.

Position:

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Are you a detail-driven professional with a passion for coordination and customer service? Emplas Window Systems is seeking a proactive

Commercial live site coordinator

to join our Live Sites team.


You'll play a key role in ensuring the smooth internal management of our Commercial Supply, working closely with our External Contracts Managers to keep projects on track and clients satisfied.



Respond to site queries from Main Contractors and Contract Managers via email and phone. Manage customer complaints (CCFs) and order deficiencies (ODRs), ensuring timely resolution and dashboard updates. Coordinate returns of faulty goods within 28 days. Raise variation orders and log installations from daily SAP reports. Track and manage stillage collections post-installation. Liaise weekly with sites to confirm readiness for frame delivery and installation. Support tenant bookings for surveys and installations in refurb projects. Maintain accurate contract documentation and internal systems. Complete administrative tasks including FENSA/IBG/PAS 2030 registrations. Contribute to team KPIs and suggest improvements to our EVA system. Clear daily exceptions and support broader business needs as required.

Requirements:

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Strong customer service background Excellent administration and organizational skills Clear written and verbal communication Team player with initiative and flexibility High attention to detail Proficient in Microsoft Word, Excel, and Outloo

Other information:

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Hours:

37.5 hours per week

Available Shifts:

Monday - Friday, 09:00am until 17:00pm

Pay Rate:

24,000

Benefits:

Career progression and personal development Workplace Pension Employee Assistance Programme: 24/7 helpline & face to face counselling * Access to our Instant Discounts Portal