Job Description

Job Title: Commercial Manager

Reports to: Clinic Director

Location: Tiptree (with flexible working options)

Type: Part-Time (2 or 3 days per week)

About VITAL Health

VITAL Health is a fast-growing physiotherapy, osteopathy, and wellness clinic based in Essex. We offer cutting-edge regenerative treatments like MBST therapy, expert manual therapy, structured rehabilitation, and ongoing wellness care.

We believe people deserve more than short appointments, generic advice, and endless pills. That's why we combine science-backed treatments with an ancestral view of health, helping our clients live active, pain-free lives for longer.

We're on a mission to raise the standard of private musculoskeletal care in the UK - and we're looking for someone to help us expand our reach and strengthen our operations as we grow.

The Opportunity

We're looking for a Commercial Manager to help us grow the clinic by converting enquiries, building partnerships, and keeping daily standards high across the client journey.

You'll work closely with the Clinic Director to ensure the right things are being done - both to bring new people into the clinic and to ensure they're getting a consistently excellent experience once they arrive.

This is a role for someone who's commercially smart, people-savvy, and comfortable with both external networking and internal coordination.

Key ResponsibilitiesClient Growth & Conversion

- Follow up with enquiries to convert interest into bookings

- Monitor performance metrics like conversion rates, follow-up response times, and diary utilisation

- Help develop and maintain internal systems to ensure we're making the most of every enquiry and referral

Partnership & Referral Development

- Build and maintain relationships with GPs, consultants, sports clubs, and local wellness providers

- Identify new local opportunities and outreach targets

- Represent VITAL Health at local events and talks

Operational Oversight & Standards

- Help ensure day-to-day operational standards are being met by team members

- Proactively flag issues where improvements can be made to the client journey or team processes

- Support the Clinic Director in reinforcing systems and expectations in a constructive, values-led way

Marketing Support

- Support event marketing, client education campaigns, and case study gathering

- Work with the Clinic Director to develop small, targeted outreach campaigns

- Track and report on what's working -- and where tweaks are needed

About You

We're looking for someone who is:

- People-first: You enjoy working with both clients and team members

- Commercially aware: You understand how day-to-day actions impact the success of a growing clinic

- Calmly assertive: You can hold others accountable in a warm and professional way

- Organised & self-led: You keep projects moving and follow up without needing constant prompting

- Comfortable with systems: You like using software and processes to stay on top of things

Bonus if you have:

- Experience in private healthcare, wellness, or service-based businesses

- A local network in Essex (not essential but helpful)

- Familiarity with performance metrics, customer journeys, and lead tracking

Our Core Values

- Care First: Everything we do begins with the client and their story

- Be the Guide: We educate and lead with clarity, not ego

- Think Long-Term: We prioritise things that stand the test of time over short-term gain

- Own It: Take responsibility and follow through

- Stay Curious: Health is always evolving - so are we

What We Offer

- Competitive salary + bonus potential

- Flexible hours and part-remote working

- Mentoring and 1:1 development with the Clinic Director

- A role where your work directly improves people's lives

- A team culture based on care, growth, and doing meaningful work

How to Apply

Email your CV and a short note explaining what excites you about this role to dan@myvitalhealth.co.uk

We're reviewing applications on a rolling basis.

Job Types: Part-time, Permanent

Pay: 34,000.00-39,000.00 per year

Expected hours: 16 - 24 per week

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Employee discount Health & wellbeing programme Private medical insurance
Schedule:

Day shift Monday to Friday
Work Location: Hybrid remote in Colchester CO5 0AD

Expected start date: 08/09/2025