Job Description

Job Title:

Commercial Operations Coordinator

Department:

Operations / Sales

Hours:

Full time - 40 hours per week

Working Pattern:

Monday to Friday, 08:00 - 16:30

About the Role

We are looking for a highly organised, customer-focused

Commercial Operations Coordinator

to play a pivotal role at the heart of our Operations and Sales teams.

This is a varied, hands-on role where you will be the link between customers, field sales, operations, and internal support functions. You will ensure orders are processed accurately and on time, customer experience is exceptional, and the sales team is supported to be as effective as possible.

If you enjoy being on the phone, building relationships, solving problems, and taking ownership -- this role will suit you perfectly.

A Day in the Life

Your day will start with an

8am team huddle

, where you will:

Update the team on new orders and any issues Report on GP numbers Highlight priorities for the day
From there, you'll be:

Processing and acknowledging customer orders Speaking with customers to build strong, long-term relationships Managing non-conformances and complaints to successful resolution Supporting the field sales team with admin, CRM updates, and follow-ups Coordinating samples, stock queries, and delivery tracking Providing essential admin and operational support across the business
You'll take pride in ensuring every customer interaction reflects Alphabond's standards and values.

Key Responsibilities (At a Glance)

Sales Order Processing:

Process and acknowledge all customer orders on the ERP system, manage stock bookings, and ensure DOTIF performance.

Customer Experience:

Build strong customer relationships, handle enquiries and NPS calls, and deliver a consistently positive customer experience.

Non-Conformances & Complaints:

Record, manage, and close customer non-conformances and complaints within agreed timeframes.

Sales Team Support:

Support field sales with CRM administration, meeting preparation and follow-ups, sales actions, and stock chase activity.

Operational & Admin Support:

Provide day-to-day admin support including meeting minutes, stock checks, asset registers, and purchase ledger tasks.

HR & IT Support:

Support recruitment and onboarding activities and act as first point of contact for IT issues, liaising with outsourced providers.

What "Good" Looks Like in This Role

You are highly organised and proactive You enjoy being on the phone and speaking with customers You are confident using Microsoft Word, Excel, Outlook, and CRM systems You build trust quickly and enjoy working closely with field sales teams You take responsibility, run towards problems, and see them through You stay positive and professional, even in challenging situations

What We're Not Looking For

Someone who dislikes being on the phone Someone uncomfortable with Microsoft Office systems Someone who avoids ownership or problem-solving

Must-Have Requirements

Minimum

2 years' customer service experience

Experience in a

B2B customer environment

Minimum

A-level qualification

Nice to Have

Experience supporting a field sales team Experience in despatch or logistics At least

2 years' experience processing sales orders on an ERP system

Our Values - The Triple-R

Responsibility:

We go above and beyond and take ownership

Relationships:

We build and sustain long-term partnerships

Results:

We are driven to hit goals and deliver outcomes
'Ready to make an impact in a growing company? Apply now and become a key player in our journey toward excellence!'

Job Type: Full-time

Pay: 29,000.00-32,500.00 per year

Benefits:

Discounted or free food Flexitime On-site parking
Work Location: In person