Job Description

Commercial & Operations Support

Location:

North West England

Job type:

Full-time, permanent

Salary:

Competitive, dependent on experience

About the role

We are a UK-based pharmaceutical wholesaler that exports medicines to meet unmet patient needs. Operating in a regulated environment, we work closely with manufacturers, logistics partners, and customers to ensure medicines are supplied safely and compliantly.

We are looking for a

capable, organised individual to provide Commercial & Operations Support to the Director

, assisting with day-to-day commercial, operational, and quality-related activities. The role requires someone who can

re-prioritise effectively

as business needs change, while working accurately and using good judgement.

Key responsibilities

Acting as first point of contact for calls and general enquiries Supporting the Director with administrative and operational tasks Managing emails, records, and documentation Sourcing medicines from suppliers Raising invoices and maintaining accurate records Liaising with customers, suppliers, and logistics partners Chasing CMRs, PODs, and delivery documentation Ensuring temperature compliance in line with product and transport requirements Assisting with quality activities including risk assessments, deviations and CAPAs , SOP and document control support, maintenance of training records, and audit preparation activities Supporting GDP-compliant processes and escalating issues appropriately

Skills & experience

Essential

Strong administrative and organisational skills Ability to manage multiple tasks and re-prioritise Confident phone and email communication High attention to detail Comfortable working in a regulated or process-driven environment

Desirable

Experience in pharmaceuticals, healthcare, logistics, or wholesaling Exposure to quality systems, deviations, or CAPA Previous operations, admin, or support experience

Personal attributes

Calm and professional under pressure Proactive and dependable Able to work independently and use judgement Able to work effectively as part of a team Knows when to escalate

Applicants should only apply if they are confident they can carry out the majority of the responsibilities listed above.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person