Job Description

Commercial Ops. Manager

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Job Req ID: 48335
Posting Date: 21 Jul 2025
Function: Commercial Services
Unit: Networks
Location:
Snowhill, Birmingham, United Kingdom
Salary: Competitive with benefits

Why this job matters

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Within the M&E estate BT spends over 100M in Capex per annum supporting BT network and maintaining our brilliant service. This role is to lead the team ensuring we have a robust supply chain and that suppliers perform to the required standard and held to account when needed. It also building partnerships with key suppliers to allow BT to move at pace and innovate ahead of the market by close working relationships. The role will be working with central partnerships team who support in contractual renewals of our largest contracts.

What you'll be doing

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Manages in-life contracts.

Accountable for contractor on time delivery to SLAs and alignment with committed commercial budgets across the allocated suppliers as well as maintaining and designing a reporting structure to clearly measure this.

Ensure that suppliers understand BTs policies and standards and therefore meet regulatory and legal requirements, where there is a lack of adherence to this, this role would deal with the escalation and implementation of remedial action to bring supplier back in line with these standards.

Responsibility for updating suppliers where standards are changed to ensure adherence.

Perform an advisory technical role for contract services and insurance claims, interfacing between the Policy, Procurement, Legal, Group Risk, Suppliers, M&E and Field teams to drive service.

Programme of works owned and delivered by exception to underpin insurance and warranty claims.

Collaborate with the central Supplier partnerships team for the largest key contracts.

Skills

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Managed suppliers/contractors on projects or programme of work

Strong MS Excel, Word and Powerpoint skills

Used knowledge of the business to negotiate or persuade

Delivered results when the deliverables were unclear

Strong networking skills inside and outside of the business

Advocating and applying technology where it has not been used previously

Create and streamline business processes

Strong Governance application

Coordinated the work of colleagues or team to fit within a broader programme of work

Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions.

Inspiring and Engaging Leadership: Inspiring and engaging leadership capability which fosters a culture of empowerment, inclusivity, ownership and pride in the estate and the work we do.

One Team Approach: Demonstrating broad thinking and collaborative behaviour.

Contractual acronym and experience in creation of contracts.

Experience in creation of KPI's and SLA's along with the use of them.

Experience in dispute resolution.

Minimum of 2 years experience in a commercial related role.

Our leadership standards

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Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

Benefits

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Annual On target bonus 10% (personal and company multipliers)

BT Pension scheme; minimum 5% employee contribution, BT contribution 10%

Life Assurance

Direct share scheme

Exclusive colleague discounts on our latest and greatest BT broadband packages

50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans

My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers

Discounted EE TV including TNT Sport and the NOW Entertainment membership

Great support for working parents including pay whilst on maternity, adoptive, and paternity leave

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

25 days annual leave (not including bank holidays), increasing with service with buy holiday option

Volunteering days so you can give back to your local community

Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'