Job Description

Job Title: Commercial Retail Manager (Area Manager)

Reporting To:

Head of Retail Development

Accountable to:

Director of Resources and Operations

Interdependencies:

Commercial Retail Manager (two in team structure)

Head of Marketing and Audience Development

Director of Income Generation

Head of Facilities, Health & Safety

Transport and Logistics Manager

Responsible for:

As one of two Commercial Retail Managers, this position has shared responsibility for maximizing the performance and income generating the potential within retail. You will deliver the plans by motivating colleagues and volunteers to deliver against clear objectives and financial targets. You will enjoy delving into the data to identify opportunities to boost sales and mitigate risks.

Hours:

37.5 hours per week to include at least one Saturday every fortnight

Location:

Heart of Kent Hospice

Salary: 33,252 (subject to review by Dec 25)

Closing Date:

Thursday 10th July - 9am

Interview Dates:

Thursday 17th July

About the role

An exciting new opportunity to join our Retail team within an outstanding hospice has opened. We are looking to recruit an additional Commercial Retail Manager to help drive growth in the hospice's income and profitability across our retail portfolio. You will be responsible for the operational delivery of the organisation's ambitious plans to increase profitability, to fund the care of terminally-ill people in our community.

You will work with retail managers to develop their annual plans to grow sales and increase profitability, using sales insights to identify focus areas of opportunity and risk, as well as making sure that colleagues and volunteers are well informed about the retail strategy, operational objectives and targets. You will be responsible for monitoring performance of all retail areas, against agreed financial and non-financial KPI's, updating and presenting regular management information to senior leaders as required.

Are you someone who enjoys inspiring and leading others as well as driving excellence? We would love to hear from you.

Essential criteria for the role

Strong retail experience at senior management level

Commercial/business awareness

Budgeting and financial planning experience

Proven experience of implementing and inspiring excellent standards of customer service

People management experience. Managing, leading, and developing colleagues and volunteers.

Proven track record in driving sales income and controlling costs and budgets

Ability to work collaboratively internally and externally, including with senior management teams.

Track record of successfully managing a retail portfolio

Current knowledge of all aspects of a retail business, trends and legislation

About our team

We are a loyal team of passionate retailers, driven to maximise sales and profit which makes an important contribution to funding end-of-life and palliative care for local people.

We work across a portfolio of 15 shops (including eBay) each of which has paid colleagues who are supported by a loyal army of invaluable volunteers.

Whilst our Retail Managers are supported to maxmise on the sales of their individual shop, team work is key to maximising overall sales; ensuring we attract high quality donations, which can be distributed across our portfolio to optimise their sales value.

We're proud that our shop teams are important hospice ambassadors in their communities, making them much more than just shops - helping us to promote the vital work of the hospice.

About the hospice

At Heart of Kent Hospice, we believe that everyone deserves compassionate, expert care when there is no cure for their illness and when they have a limited time left to live.

We are a charity and we don't charge a penny for our care. We depend on the compassion and kindness of you, the people of this community, to power our services and ensure that everyone gets the help they need.

We provide specialist care and support to adults who have a terminal illness as well as their loved-ones, friends and carers. We help people to live as fully and as well as possible for the rest of their lives and ensure that their final days are comfortable and peaceful, wherever they choose to be. We treat every individual as the unique and special person that they are. Everything we do is tailored and personalised.

Our vision is that everyone living with a terminal illness in our community will have the best quality of life. Our purpose is to enable people with a terminal illness in our community to live with comfort, independence and dignity to the end of their lives, and to support those closest to them. All our care is underpinned by our core values of compassion, integrity, respect and teamwork. These values guide our decision-making and how we conduct ourselves in our work and every one of our colleagues plays an important part in enabling us to give our patients and their loved-ones the best possible care.

If you're passionate about our cause consider joining our team.

Benefits of working at the hospice

At the hospice we offer a competitive remuneration package including contributory pension scheme with NEST or the option to continue in the NHS pension scheme specifically if you have been contributing in the NHS pension for the last year, life assurance (2 x salary), employee assistance programme, incremental increases in annual leave from 27 days or 19 shifts per annum, up to 33 days or 23 shifts per annum, a flexible/hybrid working approach (where practical and appropriate for the role - 3/5 days at the Hospice location), a warm and friendly atmosphere with a focus on your health and wellbeing. We support our colleagues and volunteers with on-going training and development, celebrating excellence and rewarding success. Full details will be provided if selected for interview.

For more information about what it's like to work with us please contact Ann-Marie Kelly 01622 792200 ext 360. Job description and application form can be found on our 'Work with us' page on our website.

We warmly welcome and encourage participation from all, irrespective of culture, race, ethnicity, disability, religious or spiritual beliefs, gender, age, sexual orientation, sexual identity or employment status.

All interested applicants must complete our application form in full.

An Enhanced DBS Check will be required if you are successfully appointed.

Registered Charity No 298164

Job Type: Full-time

Pay: 33,252.00 per year

Benefits:

Company pension Health & wellbeing programme Life insurance On-site parking Referral programme Work from home
Schedule:

Weekend availability
Work Location: On the road

Application deadline: 10/07/2025
Reference ID: CRMJUN25