Job Description

Job Overview

We are looking for a skilled and customer-focused

Roadside Technician

to join our recovery and breakdown support team. In this role, you'll be the first point of contact for drivers in need -- attending breakdowns, diagnosing faults, and carrying out minor roadside repairs to get vehicles moving again. You'll be working independently out in the field, so confidence, initiative, and excellent customer service skills are essential.

This is a varied and rewarding role where no two days are the same. If you enjoy mechanical problem-solving, take pride in your work, and like helping people when they need it most, we'd love to hear from you.

Key Duties

Attend roadside breakdowns and assess vehicles on-site Diagnose and repair minor faults where possible (batteries, tyres, electrical, etc.) Arrange recovery or towing if on-site repair isn't feasible Maintain accurate job records and reports using mobile systems Provide excellent customer service in high-pressure situations Ensure vehicles and equipment are kept in safe and working order Liaise with the control team and keep customers informed of progress Follow all health & safety guidelines and company procedures

Skills & Requirements

? Proven mechanical or roadside repair experience (light or heavy vehicles)
? Level 2 or 3 NVQ/City & Guilds in Vehicle Maintenance or equivalent (preferred)
?Strong diagnostic skills and ability to work independently
?Excellent communication and customer service skills
? Valid UK driving licence (Category B essential; C or C1 preferred)
? Flexibility to work shifts, weekends, and occasional call-outs
? Calm under pressure with a "can-do" attitude
? Willingness to work outdoors in all weather conditions

Job Type: Full-time

Pay: From 20.00 per hour

Expected hours: No less than 50 per week

Benefits:

Company car Company pension Free parking On-site parking Private dental insurance Private medical insurance
Work Location: On the road