Job Description

Job Summary

We are seeking a highly motivated

Commercial Sales Representative

to join our growing team at Axol Bioscience. a leader in the scientific industry. This role will be critical in supporting our sales strategies by managing inbound leads, prospecting new business opportunities and maintaining strong relationships with clients in the scientific community, including laboratories, research institutions and industrial partners. You will work closely with the Sales, Marketing, and Technical Support teams to drive revenue and growth in a fast-paced, knowledge-driven environment. You will hold the ability to meet sales goals and demonstrate effective client relationship management. In addition, you will have a positive attitude, be customer focused and driven to succeed.

Responsibilities

Lead Generation & Qualification

: Manage inbound inquiries and qualify prospects based on defined criteria to ensure alignment with company offerings and customer needs. Responsive with a sense of urgency (within 24 hours of receiving the enquiry) to customers including being a customer advocate in the organisation

Prospecting

: Proactively identify and reach out to potential customers through cold calling, email campaigns, and other outreach methods to generate sales opportunities

Customer Engagement

: Develop and maintain long-term relationships with existing clients by providing excellent customer service, answering product-related questions and offering solutions based on technical needs. Drive key partnerships with customers (e.g., pharma, biotech and platform partners), ensuring ongoing alignment with their evolving needs

Pipeline Management

- Maintain an organised sales pipeline to manage opportunities and forecast revenue. This requires strong collaboration with manufacturing and logistics teams to meet customer demand

Sales Support

: Work with the Sales Support Specialist to ensure smooth handover of leads and timely follow-ups with customers. Assist the commercial team with proposals and contract negotiations to close deals effectively

Product Knowledge

: Gain a deep understanding of the company's product portfolio, including scientific instruments, reagents, and laboratory solutions, to provide accurate information and recommendations to clients

CRM Management

: Use CRM tools to track sales activities, update client interactions, and maintain a detailed and organized sales pipeline

Sales Metrics

: Meet and exceed key performance indicators (KPIs) and sales targets, contributing to the overall sales goals of the company

Collaboration

: Work cross-functionally with marketing, R & D team and scientific support to ensure the customer experience is seamless from inquiry to purchase

Reporting

: Prepare regular sales reports and provide feedback on customer needs and market trends to the commercial team. Work with the Commercial Product Manager to gather and share insights on market trends, customer feedback, and competitor activities to inform commercial strategy

Servicing Existing Accounts

: The Commercial Sales Representative will be responsible for servicing existing accounts and obtaining orders. In addition, establishing new accounts through calling on existing or new customers and contractors

Travel

: The incumbent will be required to attend relevant conferences and client meetings as a Commercial Sales Representative. It is envisaged that the incumbent will travel up to 25% of their time when required by the business. Prior to any travel a trip plan must be in place with around 65% of that time assigned to planned meetings. The meetings must be confirmed prior to the period of travel. The incumbent should focus their time on bigger accounts and platform partners. Any outputs from the meetings and travel must be followed up within 3 days of returning to site and added into the CRM The incumbent must always conduct themselves in a way that aligns with the company values:

Performance, Accountability, Transparency, Act with Integrity, Diversity & Inclusivity, Collaborative Culture

Note this is not a definitive list & will evolve over time

Skills

Education:

Bachelor's degree in a scientific field (e.g., biology or related) or equivalent experience in the scientific industry

Experience:

1-3 years of inside sales experience, preferably in a scientific, or pharmaceutical environment. A track record of experience in a technical sales or business development role A confident, self-driven and inquisitive individual with a clear focus on developing a pipeline of both prospects, customers and revenue Self-motivated, task oriented, and the ability to work to achieve specific objectives, KPIs and targets Excellent opportunity management skills including the ability to identify and manage significant opportunities with key customers. The ability to absorb technical knowledge, together with an understanding of the users of key equipment is an advantage A strong sense of urgency, responsibility and accountability The ability to demonstrate consistent resilience and drive is essential within this role

Technical Skills:

Familiarity with scientific products, laboratory equipment, or technical solutions. Ability to quickly learn and explain complex scientific products

Communication:

Strong verbal and written communication skills with the ability to articulate technical information to non-technical stakeholders

Sales Skills:

Proven track record of meeting or exceeding sales quotas, excellent negotiation skills, and ability to handle rejection

Tech Savvy:

Proficiency in CRM software (Salesforce, HubSpot, etc.), Microsoft Office Suite (Word, Excel, PowerPoint), and virtual communication platforms

Customer Focus:

Demonstrated ability to provide exceptional customer service and build strong client relationships

Organization:

Strong organizational skills with the ability to multitask and prioritize. Incumbent must have an agile approach and the ability to work in a fast-paced evolving organisation

Preferred Qualifications:

Previous experience in a scientific or technical sales environment Experience with B2B sales in the life sciences, pharmaceutical, biotechnology, or industrial sectors Understanding of regulatory requirements and industry standards related to laboratory products and research environments
Communication and people skills are key to the success of the department. The post holder must communicate widely with personnel at all levels within Axol Bioscience Ltd, with suppliers and customers as required. The post holder is expected to engage in and promote positive communication within the team and the company as whole

Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Additional pay:

Commission pay
Benefits:

Bereavement leave Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Private dental insurance Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Comm/SR