Job Description

Commercial Service Manager - Boleyn Recovery & Fleet Services Ltd

Location: Essex / London
Employment: Full-time
Salary: Competitive + Performance Bonus

Boleyn Recovery & Fleet Services Ltd is expanding and we are looking for an experienced Commercial Service Manager to oversee service delivery across our retail fleet workshop and support teams.

We work with blue-light services, local authorities, commercial fleets and logistics operators. This role is key to maintaining strong operational performance and excellent customer service.

Key Responsibilities

Oversee job intake, estimates, portals and work scheduling Act as lead point of contact for customer communication and issue resolution Support pricing, parts planning and warranty processes Monitor productivity and workshop performance Ensure high service standards and compliance with procedures Drive continuous improvement and operational efficiency Support technical queries and ensure timely resolution

Skills & Experience

Strong experience in fleet maintenance / commercial vehicle service operations Excellent communication and client relationship skills Strong organisational ability and commercial awareness Ability to manage job flow and engineering productivity Experience with workshop management systems (RTC or Apex preferred, equivalents also suitable) Calm, structured and professional approach

About You

Technically competent and confident in a commercial fleet environment Detail-focused and proactive Able to build strong relationships with clients and engineers Problem-solver with a focus on service delivery and standards

Benefits

Competitive salary and bonus package Opportunity to develop within a respected, growing business Supportive leadership and modern facilities
To apply or for a confidential discussion, please send your CV or message directly.

Job Types: Full-time, Permanent

Pay: 50,000.00-60,000.00 per year

Benefits:

Company pension Employee discount On-site parking Private medical insurance
Work Location: In person