Job Description

Job Ref:

KGH10849

Branch:

Commercial Hub

Location:

Head Office, Northampton

Salary/Benefits:

25,396.80 per annum

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Monday - Friday, hours to be worked within office opening hours of 08:30 - 18:00

Hours per week:

40

Posted date:

23/10/2025

Closing date:

22/11/2025

The role

We're looking for a Commercial Support Administrator to join our team. The role reports directly to the Head of Customer Excellence and is part of a team based from our Commercial Hub in Crick (NN6 7XR).



In this role, you will be responsible for managing administrative tasks for our reactive sales team to ensure systems and revenue are accurate and customers enjoy a seamless experience. You will play a key role in maintaining the efficiency and integrity of reservations, meetings and events while supporting both internal and external stakeholders. Tasks include inputting rooming lists for group accommodation bookings, creating and updating individual reservations for internal and external guests, supporting the reactive sales team in sending professional email communications to customers, conducting regular system audits to ensure accuracy, monitor and follow up on customer invoices. It will also be key to build and maintain strong working relationships with internal teams and stakeholders to support business objectives.

Who we're looking for

If you're the kind of person who has an incredibly strong attention to detail and accuracy, excellent multitasking and prioritisation abilities, excellent data entry skills, effective communication skills, both written and verbal, ability to use multiple system and a proactive and collaborative approach to problem-solving, we want you to join us!



We're looking for someone who has worked in an administrative position, in any industry, and is ready to take the next step in their career. If you're detail-oriented, proactive, and thrive in a fast-paced environment, we'd love to hear how your experience can contribute to our team.

Next steps

A member of the Customer Excellence team will be in touch to understand what you are looking for in your next role. If successful at this stage, you will be invited in for a face-to-face interview with our Head of Customer Excellence and to have a tour of the office.

Benefits

Our rewards package includes:


Discounted hotel stays around the globe, with food and beverage discounts. Attractive discounts across many major retailers, restaurants, and events FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) Personal and career development, including apprenticeships. 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands.



Our mission is to operate hotels which make us proud, but what unites us all is our values:


We Love To Pursue Outstanding We Respect Our People And Communities We Focus On Details We Are Pragmatic

If you share our values and you're committed to doing work that you can be proud of, we would love to hear from you!



You can find out more about our mission and values, our history and more on our website at www.kewgreenhotels.com



Apply today - we look forward to hearing from you!