Job Description

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Description

We are looking for a candidate on a Fixed Term Contract of 12 months.

The Commercial Technical Delivery team supports technical delivery of projects, system maintenance, procurement and reactive support for PoJ commercial customers. The team are also responsible for the support and development of the internal Ports of Jersey security systems, including CCTV, access control and radar detection.



The Technical Support Engineer will deliver engineering and electrical solutions of varying complexity providing design, procurement, installation, commissioning, maintenance and support of various IT, audio visual (AV), control, and CCTV and security systems.###

Key Responsibilities

Day to day support for reactive calls for external customer and internal PoJ systems. Ensuring maintenance and support of customer systems is implemented within the parameters set out in the appropriate SLA. Procurement - is responsible for the procurement of the appropriate hardware and software for all customer needs whether they are projects or for the continued service of a system. Must ensure that all time and materials used in the support of systems or delivery of projects is recorded appropriately to support timely billing. Identify opportunities for new business both with existing customers, and with new customers and escalate to Commercial Accounts Manager. Development of complex solutions and quotations for customer requests, and responsible for ensuring all quotes for external customer works are approved by the Commercial Accounts Manager before they are passed to the customer. Management of project delivery for external customers. Work with and co-ordinate contractors in the delivery of projects and support of systems. Ensure customer systems have up to date documentation to support ongoing maintenance and support. Ensure all relevant Health and Safety guidelines are followed. Maintain the stock of critical spares required to cover support commitments for external customers. May be required to business partner areas for internal PoJ technical support. Provide support, maintenance and ongoing development of the internal Ports security systems, including CCTV, Access Control and Car Parking systems. Must keep up to date with the latest technologies and offerings in line with the services offered by the commercial team.


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Skills, Knowledge and Expertise

The post holder must be proficient with electrics and electronics through relevant qualifications or experience. Have the ability and problem solving skills to work undirected. Must have worked in a customer facing support role. Have the ability to make decisions involving complex facts or situations where a range of options are available The post holder must be able to concentrate on complex tasks for prolonged periods of time. The post holder will have worked on development and delivery of large projects for customers. Ideally will have experience with all products and services offered by the commercial team. Good communication skills with the ability to communicate complex information to people at all levels. An ability to act decisively, calmly and positively when under pressure. The post holder must be able to make their own decisions about how they deliver expected results under the general guidelines and policies of the organisation. The post holder will need to plan and organise a large volume and range of activities, some of which will be complex and multifaceted. Adaptable and flexible to an ever changing environment. Works on own initiative. Be proactive and practical.


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Benefits

At Ports of Jersey we have a company cash health plan scheme you are eligible to join from day one with benefits such as;GP 75 Dental 75 Optical 75 Dental accident 300 Physio/ acupuncture/ chiropractic 200 Diagnostic tests/ scans 300 Health assessment 100 Plus many more discounts (DW gym, discount spa vouchers etc.)
We offer free parking at all of our locations.

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About Ports of Jersey

We are a 370+ strong team of air traffic controllers, coastguards, accountants, engineers, fire fighters, port operations, security specialists, pilots, project managers, technicians, passenger service agents and many, many more. We are tremendously conscientious people with enormous pride in serving our island.



We provide the connectivity that is critical to Jersey's economy and islanders' quality of life, whether to visit friends and relatives, to access specialist medical care and education, as well as to travel on holiday and business.

We keep the Island running, often without people even noticing us. Islanders depend on our lifeline freight links for the food we eat, the clothes we wear and the materials we build, furnish and heat our houses with.


At the same time, we have ambitious plans for the future. We are on schedule for the biggest capital investment since our incorporation, with plans to regenerate and transform the Harbour. Plans which will be built with our stakeholders and the community.

We're also planning to play our part in the biggest challenges of our lifetime: climate change and biodiversity loss. For anyone in the travel industry, a conversation about the subject is never going to be an easy one, but we're finalising an ambitious and authentic sustainability plan, to not only offset the emissions the links to Jersey create but to go much further. We're looking at initiatives that will truly make an impact, to our island and our planet. While also making a difference to our community.