Job Description

Role:

Welcome Team Agent

Location:

Liverpool

Working hours:

37.5 hours per week; Monday to Saturday 9:00am to 17:30pm, 1 in 3 Saturdays until 5:30pm

Salary:

25,877 to 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role.

About the role:

Working within our Commercial Vehicle Team we are looking for people with excellent customer service, telephony and multi-tasking skills.

As customer telephony agent you will be the first point of contact for our customers. You will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.

This is a fantastic role to start your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.

What you will be doing:

Sort and dispatch calls throughout the department within a timely manner. Responsible for answering calls in a professional manner with a warm and welcoming tone. Provide a personalised, informative and professional service for all customers. Update and amend information when changes occur. Resolve queries competently and enthusiastically to represent the department in a professional manner. Excellent telephone manner, with the ability to communicate effectively. Work to assigned KPI's and SLA's Working as part of a team to achieve targets and SLA's Be always an ambassador for the company.

What we're looking for:

Excellent customer service skills Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry.

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots -- and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

o We run through walls for our customers and each other o We challenge the status quo o We succeed when we help those around us succeed o We decide quickly when the smart thing to do is use our judgement

Benefits:

o 35 days' holiday (including bank holidays) with additional buy/sell options o 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! o Flexible benefits, including early access to salary via our internal platform o Hybrid working options to support work-life balance and individual needs o Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words -- they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

o Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities o Menopause Friendly accredited - supporting every stage of life o? Armed Forces Covenant signatory - honouring those who serve o Great Places to Work 2024/25 - fostering an engaging and positive workplace culture o Best Place to Work for Development - proud to be investing in people's future o?o Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach -- all rooted in the heart of Liverpool -- Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process--or once you're part of the team--just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

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