Job Description

The Role

Responsible for establishing positive customer relationships, carrying out site surveys accurately, assessing damage and specifying and completing documentation in respect of repair, replacement or repudiation while working towards KPIs on commercial surveyors.

Key Responsibilities

Meet where possible with customers on site, explain the role of Evander, the process followed, the service standards to be met and discuss client requirements and options available Validate each claim to ensure consistent with damage reported and to repudiate if necessary Undertake a safety risk assessment and record on appropriate documentation with suitable method statements Collect payments from client Undertake assigned installation/repair jobs to appropriate standards and time allocation Undertake all work in accordance with company Health and Safety policies and practices including wearing the correct PPE Complete and return all documentation accurately, fully and legibly for each job ensuring client compliance Ensure possession of all necessary goods, tools and equipment to complete all assigned work Ensure that appropriate photographs are taken of all damage Maintain and keep in good condition the company vehicle and all issued property and equipment, ensuring the van is roadworthy Ensure vehicle checks are complete on a weekly basis on fleet app Work in a safe manner, always taking into consideration your colleagues, customers and the public Follow all company direction in terms of health and safety updates and toolbox talks Report all near misses and accidents through SHE app Use and keep up to date your individual MyHR details and administer any requests and advise of any issues immediately Ensure all van stock is up to date and report any shortages at the earliest opportunity Create a favourable and professional image in respect of Evander to our customers, insurance companies, colleagues and the public Ensure that all trainees are given appropriate training and guidance so that they meet the requirements of their development plan Work towards all KPIs set by the business, such as average life cycle of a claim, repair ratio and conversion Ensure that information security policies and procedures are adhered to as defined in the Evander Information Security Management System (ISMS), and that all information security incidents are reported promptly
Key Deliverables

Surveying experience gained within the commercial glazing environment Driving Licence Minimum of level 2 NVQ in fenestration or MTC card Minimum 2 years' experience in a similar role
About You

Effective, empathetic communicator Personal, approachable and helpful demeanour Customer orientated Ability to work both independently and as part of a wider team to achieve our goals and objectives Driven to achieve targets and exceed expectations Excellent attention to detail Adaptable and flexible approach to work
Job Types: Full-time, Part-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay
Work Location: In person