Job Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.


We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.


We are seeking a reliable and enthusiastic person to become part of our Concierge Team at the exclusive

Grand Central Hotel

Under the inspiring leadership of our General Manager, Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels

here.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.


Hours vary, but a typical shift pattern is 11am to 7pm.


The salary for this full-time position starts from 22,568.00 per annum.


We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits

here

.

The company reserves the right to apply enhanced short-listing criteria.


To find out more about Hastings Hotels and what our company offers please visit

https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About You

We would love you to have some similar previous experience gained within a 4/5hotel.

About The Role

About the Role

To maintain a presence at the main entrance to the hotel to assist guest arrival and departure to enhance the guest experience.


1. To be present at the main entrance to the hotel to meet and greet arriving guests, directing them as appropriate.


2. To remove luggage from vehicles and carry to the hotel reception desk.


3. To greet departing guests and assist as required.


4. To announce the arrival of guest taxis and co-ordinate the traffic flow in front of the hotel to ensure the main entrance remains clear.


5. To ensure you are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.


6. To provide guests with information on hotel facilities and services and be proactive in the sale of these to guests.


7. To co-ordinate valet parking.


8. To ensure the front of the hotel is presented to a high standard at all times.


9. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.


10. To maintain the security of guest property and report any breaches.


11. To comply with all health, safety and hygiene policies and procedures.


12. To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Head Concierge/Duty Manager.


13. Any other duties as required by management.

Required Criteria

A full clean UK driving licence Excellent communication and basic numeracy skills Smart well-groomed appearance is essential Must have excellent attention to detail Work well under pressure and be a team player A right to work within the United Kingdom Educated to GCSE Standard or the equivalent including English and Maths

Desired Criteria

Previous experience as a Commissionaire gained within a 4/5 hotel

Skills Needed

Hospitality, Exceptional Customer Service Skills, Valet Parking Skills, Local Knowledge Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.


It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.


We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.


As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.


Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

22,568.00 per year