Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
As Signal's Communications Management function continues to grow, we are seeking a Team Lead to take ownership of workload management and team performance within their team. This role will focus on day-to-day delivery excellence, team development, and ensuring quality standards are maintained across all communications management projects.
The Team Lead role is essential to maintaining delivery excellence and team effectiveness within Signal's Communications Management function. You will manage workload distribution across your developer team, act as the day-to-day escalation point for delivery issues, and provide hands-on coaching to team members. Working closely with the Service Delivery Lead and broader delivery teams, you will ensure your team delivers high-quality work while continuously developing their capabilities.
This role offers opportunities to develop your leadership skills while remaining closely connected to technical delivery. You will balance operational management responsibilities with supporting your team's professional growth, contributing to Signal's reputation for exceptional customer communication experiences.
The Team Lead contributes to Signal's operational excellence by maintaining strong working with internal stakeholders, managing day-to-day team performance, and ensuring adherence to quality and process standards.
Throughout your work, you will demonstrate strong team leadership, operational excellence, and a commitment to developing people to achieve results.
Key Responsibilities
Workstream Delivery

• Manage workload distribution within your developer team, ensuring efficient resource allocation and balanced capacity
• Act as the day-to-day escalation point for delivery issues within your assigned workstreams, resolving challenges promptly
• Oversee project delivery for your team, ensuring work meets quality standards and deadlines
• Coordinate with Client Services on project-specific requirements and client-facing delivery matters

Team Leadership & Development

• Line manage Communications Developers within your team, providing day-to-day support, coaching and performance management
• Support team members to identify development opportunities and enhance their skills and capabilities
• Foster collaborative working relationships within your team and across the broader Communications Management function
• Contribute to recruitment and onboarding activities, supporting new team members with process knowledge

Process Execution & Quality

• Ensure your team applies processes correctly and consistently across all projects
• Flag process issues and improvements to the Service Delivery Lead
• Support your team in responding to quality control incidents, ensuring corrective actions are implemented
• Participate in quality checks and maintain documentation standards within your team

Operational Support

• Suggest improvements to support implementation and testing alongside the Service Delivery Lead and team members
• Work on change projects as allocated to your team
• Apply operational controls and flag risks within your area of responsibility
• Support maintenance of documentation alongside team members
• Participate in training initiatives and drive skill development within your team

Success measures

• Team performance and development outcomes
• Delivery quality metrics and adherence to project timelines within your workstream
• Effectiveness of workload management and resource allocation
• Team engagement and capability development
• Quality of escalation management and issue resolution

#LI-AC1
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company--and ultimately a community--that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Skills Required