Job Description

Job Category: Retail Support
:
Communications and Engagement Lead - Logistics
35,000 to 40,000 plus great benefits (Work Level 6A)
Newhouse, ML51 5SY (hybrid)
About this role
We're looking for a Communications and Engagement Lead to join us to help shape how we connect with our depot colleagues across the UK. You'll be at the heart of our depot network, working closely with operational leaders, our insights team, and corporate communications team to deliver engaging, inclusive, and effective communications strategies that support our people and business goals. Although you'll be based at our Newhouse depot, this is a regional role that involves regular travel to multiple depots, particularly Birtley in North East England, and less often to Dalcross in Inverness and Carrickfergus in Northern Ireland.
Why this role matters
Food is our biggest business, and none of it happens without the hard work of our logistics colleagues. This role brings our people a voice, and equips them with the knowledge to work effectively in line with our wider business.
At Co-op, we believe that how we communicate and engage with our colleagues matters, and helps to build a shared sense of purpose and belonging. This role is key to delivering a great colleague experience across our depot network, and creating a place where our colleagues thrive.
What you'll do

• Deliver internal communications strategies across our depot network
• Share colleagues stories and news updates that connect our logistics colleagues to the wider business
• Work closely with our insights team to inform and shape communications plans
• Create clear and engaging content across a variety of channels
• Promote learning opportunities and apprenticeships to help our colleagues shape their development
• Facilitate listening forums with colleagues and make sure their feedback is acted upon
• Travel to various sites across our depot network (e.g., Carrickfergus, Dalcross, Birley) to engage with our colleagues

What you'll bring

• Experience in logistics operations and/or retail operations
• The ability to analyse data and use insight to inform decisions
• Some understanding of change management principles and how to land activity effectively
• Good relationship-building and collaboration skills
• Good Microsoft Office skills (e.g., Excel, Word, PowerPoint)
• A willingness to travel to our depots across the UK (e.g., Carrickfergus, Dalcross, Birley)

Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Wagestream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you'll belong
We're building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.
If you have a disability, we'll make reasonable adjustments to support you through the recruitment process. We're also proud to be part of the Disability Confident scheme - if you're disabled and you meet the minimum criteria for this job, we'll guarantee you an interview.
Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process
Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

Skills Required