Job Description

This is an exciting opportunity for a Communications and Marketing Assistant to join our team of media, public relations, marketing, and campaigns professionals. The successful candidates will work alongside the the team, as we support colleagues across the organisation to deliver engaging content across a variety of channels.
What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job
The post holder will work as part of the Communications and Marketing team to support the delivery of the NHSBSA's business strategy - working across the Communications and Marketing team to help deliver a range of targeted communications. media, and public relations (PR) activity, ensuring our channels are a source of timely, accurate and relevant information for our audiences.
This will include working with Media and Campaigns Officers on content and format for internal and external newsletters, supporting Marketing and Events Officers at conferences and exhibitions, sourcing content across the business for our corporate internal communications channels, and a range of administrative and support work.
The content will be used across a variety of communications channels in support of both service and organisational objectives.
The post holder will ideally have experience and training in media and PR, and will have excellent communication, administrative and organisational skills, enjoy creative, challenging work and be able to progress multiple tasks in a busy office environment.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Details
Date posted
22 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year
Contract
Permanent
Working pattern
Full-time
Reference number
914-BSA7466073
Job locations
Stella House
Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
Job description
Job responsibilities
In this role, you are accountable for
1. Working with the Internal Communications and Engagement team to source content for our corporate internal communications channels, to support on internal campaigns and co-ordinate internal news articles.2. Working with the relevant Media and Campaigns Officers as needed to schedule social media posts, gather content and format external stakeholder newsletters and provide support for behaviour change campaigns.3. Provide support for exhibitions and conference including organising attendance, managing suppliers and ensuring the relevant marketing collateral is in place.4. Maintaining campaign and customer contact information for the Marketing and Events team on a customer relationship management database.5. Helping to maintain a database of media enquiries and journalist contact information.6. Updating relevant content for the Communications and Marketing Team on the intranet site.7. Creating and editing videos and photographs of events to be used across all internal and external communications channels to promote the positive work of the NHSBSA and build our reputation as the delivery partner of choice for the NHS.8. Producing a weekly media scanning report for the Leadership Team and Board members and other media monitoring reports as required.9. Working with Content Designers as required to help update the website.10. Working with our Creative Designers to develop content including graphics, video, audio, podcasts for internal and external projects, campaigns and initiatives Job description
Job responsibilities
In this role, you are accountable for
1. Working with the Internal Communications and Engagement team to source content for our corporate internal communications channels, to support on internal campaigns and co-ordinate internal news articles.2. Working with the relevant Media and Campaigns Officers as needed to schedule social media posts, gather content and format external stakeholder newsletters and provide support for behaviour change campaigns.3. Provide support for exhibitions and conference including organising attendance, managing suppliers and ensuring the relevant marketing collateral is in place.4. Maintaining campaign and customer contact information for the Marketing and Events team on a customer relationship management database.5. Helping to maintain a database of media enquiries and journalist contact information.6. Updating relevant content for the Communications and Marketing Team on the intranet site.7. Creating and editing videos and photographs of events to be used across all internal and external communications channels to promote the positive work of the NHSBSA and build our reputation as the delivery partner of choice for the NHS.8. Producing a weekly media scanning report for the Leadership Team and Board members and other media monitoring reports as required.9. Working with Content Designers as required to help update the website.10. Working with our Creative Designers to develop content including graphics, video, audio, podcasts for internal and external projects, campaigns and initiatives
Person Specification
Qualifications
Essential

• Minimum Grade C or above Maths and English.
• Education to NVQ Level 3 or A Level equivalent.

Desirable

• Degree in a relevant subject or equivalent professional qualification in communications or marketing for example CIPR/CIM.

Personal Qualities, Knowledge and Skills
Essential

• Good interpersonal skills with the ability to communicate effectively across all disciplines and at all levels, confidently and clearly presenting messages.
• Strong team player, regularly undertaking activities to engage all colleagues and committed to an ethos of continuous improvement
• A positive outlook and attitude, acting with passion, enthusiasm and commitment.
• Open-minded and embraces change.
• Attention to detail, with a planned approach to work.
• Good understanding of systems including Microsoft 365, Word, Excel and databases.
• Commitment to personal development and keen to pursue a career in communications.

Experience
Essential

• Some experience of working in a communications department.
• Experience of working within a communications team to deliver communications campaigns.
• Researching and implementing good practice, new techniques and new technology.
• Experience of working with creative designers to create content and design materials to support communications campaigns.
• Developing engaging, targeted content and messages suitable for use across a range of digital channels

Desirable

• Experience of using analytics software e.g. Google Analytics and techniques to identify key online influencers and links between partner groups to better target digital communication.
• Advising on brand usage and ensuring consistency of corporate branding.

Person Specification
Qualifications
Essential

• Minimum Grade C or above Maths and English.
• Education to NVQ Level 3 or A Level equivalent.

Desirable

• Degree in a relevant subject or equivalent professional qualification in communications or marketing for example CIPR/CIM.

Personal Qualities, Knowledge and Skills
Essential

• Good interpersonal skills with the ability to communicate effectively across all disciplines and at all levels, confidently and clearly presenting messages.
• Strong team player, regularly undertaking activities to engage all colleagues and committed to an ethos of continuous improvement
• A positive outlook and attitude, acting with passion, enthusiasm and commitment.
• Open-minded and embraces change.
• Attention to detail, with a planned approach to work.
• Good understanding of systems including Microsoft 365, Word, Excel and databases.
• Commitment to personal development and keen to pursue a career in communications.

Experience
Essential

• Some experience of working in a communications department.
• Experience of working within a communications team to deliver communications campaigns.
• Researching and implementing good practice, new techniques and new technology.
• Experience of working with creative designers to create content and design materials to support communications campaigns.
• Developing engaging, targeted content and messages suitable for use across a range of digital channels

Desirable

• Experience of using analytics software e.g. Google Analytics and techniques to identify key online influencers and links between partner groups to better target digital communication.
• Advising on brand usage and ensuring consistency of corporate branding.

Skills Required