Job Description

Job Title: Communications Assistant

Trust Location: Oxford Health NHS Foundation Trust

Location: Oxford Pharmacy Store, 7 Lombard Way, Banbury, Oxon. OX16 4TJ (Onsite Banbury

)

Hours: 37.5 hours per week

Working Pattern: Monday - Friday ( 9:00 - 17:00)

Duration: 12 Month

What you'll be responsible for:

Job Summary:

We are seeking a proactive and organised Communications Assistant to support both our Customer Services and Sales & Marketing teams. This dual-role position is ideal for someone who thrives in a fast-paced environment, enjoys variety in their work, and is passionate about delivering excellent customer service and clear communication.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Responsibilities:

Customer Services Support

Answering incoming phone calls and directing queries appropriately Responding to customer email enquiries in a timely and professional manner Processing customer orders and maintaining accurate records Handling pricing queries and providing product information Assisting with the preparation and distribution of customer catalogues

Sales & Marketing Support

Coordinating promotional mailings and marketing communications Supporting the team with campaign logistics and follow-ups Maintaining and updating customer contact databases Assisting with the creation and formatting of marketing materials Liaising with internal teams to ensure consistent messaging and branding

You'll have the following skills/experience:

Experience:

Excellent verbal and written communication skills Strong organisational and multitasking abilities Confident telephone manner and customer-focused approach Proficiency in Microsoft Office (Word, Excel, Outlook) Previous experience in a customer service or marketing support role is desirable.

System Knowledge:

Microsoft Office Experience- Essential

Microsoft Excel advanced - Desirable

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: 18.66 per hour

Expected hours: 37.5 per week

Work Location: In person

Reference ID: 82623