Job Description

Communications Assistant

35,000 per annum

Bedford

Fixed Term Contract 9 months

Hybrid Working

Role Overview

The Communications Assistant will support our communications and media function, including our corporate press office, digital communications and consumer-facing media activity. You will be expected to work closely with brand, marketing, social media, editorial, stakeholder colleagues and more, to deliver excellent and impactful communications across channels and to different audiences.

This role offers opportunities to gain experience across a number of communications areas, while providing vital administrative and tactical support as needed.

Key Responsibilities:

Provide administrative support for the communications team, including: raising purchase orders, logging media enquiries, managing the media inbox and maintaining media lists.

Support with the drafting of engaging press notices and media pitches to promote our tools and services and grow our brand.

Support with the drafting of day-to-day reactive media enquiries, and manage our reputation effectively.

Identify and develop case studies for use in digital, media and stakeholder communications to bring to life the positive outcomes for customers of engaging with our tools and services, including through videos, blogs, etc

Work with colleagues to put together high-quality multimedia content.

Support the team to prepare MaPS spokespeople for media and other external engagement opportunities, making sure they have the information they need to advocate for MoneyHelper and reach the widest possible audiences including people with low financial wellbeing.

Support the team to develop a keen understanding of our audiences and develop plans to reach these audiences.

Monitor, analyse, and report on engagement metrics to measure the effectiveness of campaigns and strategies.

Any other reasonable duties as required within communications or the wider Customer Engagement function.

You will need to demonstrate the following skills and experience:

Essential Criteria

Excellent communication written and verbal communication skills, with superb attention to detail

Highly developed administration skills, ideally gained through project and/or team support

Good working knowledge of Microsoft 365, with experience of social media tools such as Hootsuite an advantage

Experience of working with and delivering multi-channel communications plans to reach target audiences

A strong interest in improving financial wellbeing

Desirable

Social media management

Experience within the communications field, with a particular focus on trade press, consumer media, and/or digital communications

Experience of generating positive publicity and profile raising.

Experience of working with outlets outside of "traditional news" channels, such as longer-lead interest magazines, commercial/day-time TV shows and drive-time radio programmes

Experience of using media management and campaigns to launch or build engagement with a brand

Experience of building and maintaining relationships with media, broadcasters and other stakeholders

Personal attributes

Strong customer focus with commitment to high standards of quality and performance; attention to detail

Deeply collaborative and able to work with people at all levels and across functions to deliver great work.

Hard-working, autonomous and results driven.

Good team member, with the ability to build effective working relationships with colleagues and stakeholders.

Excellent verbal and written communications.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

What We Offer

Generous Annual Leave - 30 days plus Bank Holidays

Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)

Interest-free loan for season tickets for buses and trains

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Give as you earn scheme

Employee assistance programme (EAP)

PAM Assist and PAM Life scheme (Wellbeing)

Enhanced family and sick pay

Paid volunteering (2 days a year)

Recognition Scheme

Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 19/12/2025 | Deadline: 11/01/2026

To apply, please submit the following two documents:

Your most up-to-date CV
2. A cover letter explaining your motivations for applying and how you meet the essential and desirable criteria

Step 2: Telephone Interview

Between 05/01/2026 - 13/01/2026

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

Discuss your experience in more detail Learn more about the role and our organisation Ask any questions you may have

Step 3: Final Stage Interview

Hosted on 22/01/2026

Successful candidates from the telephone interview will be invited to attend an in person interview at the Bedford Office. This stage will include:

A task and a presentation A series of competency-based interview questions

Job Reference:

MaPS01070

Close Date:

11/01/2026

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: 35,000.00 per year

Work Location: Hybrid remote in Bedford MK42