Job Description

The Communications Officer will play a pivotal role in providing communications expertise across the organisation for both internal and external audiences



The role is key to maintaining and enhancing our reputation with all stakeholders, including staff, members of the public and the media. The post holder will be responsible for leading a broad range of communications activities, including the management of communications channels, projects, events and campaigns.



A proactive attitude and the ability to build positive relationships with teams and individuals is essential.



Play a leading role in developing, implementing and evaluating the communications strategy for the organisation. Provide effective communications advice and support across a range of communications activities, public relations, branding, advertising and corporate guidance Lead the development of communication tools, guidelines, protocols and policies, putting these into action Lead in anticipating and responding to media enquiries in line with the trust's media policy, and within deadlines; write statements and brief journalists on key reputational issues. Support internal spokespeople at all levels of the organisation, including Trust Board members and other senior managers. Research, write and issue media releases/photo calls and articles for core internal and external publications and newsletters within set deadlines

Download the job description for the full list of duties.



At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.



Person Specification



Our values

Here at Sheffield Health and Social Care NHS Foundation Trust, your values are as important as the skills and competencies you bring with you and will learn here.



At the heart of our organisation are the values that guide how we work and interact with others. As a Communications Officer, you will be expected to demonstrate these values in your day-to-day work:



We are respectful and kind



We treat everyone with dignity and compassion, creating a positive and supportive environment.

This means:

You communicate with empathy, professionalism, and courtesy.

You value the perspectives and contributions of others.

You are mindful of how your actions and words affect those around you.

You challenge disrespectful behaviour and promote a culture of kindness.



We are inclusive



We embrace diversity and ensure everyone has equal access to opportunities and services.

This means:

You actively consider and respond to the diverse needs of your audiences.

You create accessible and inclusive communications.

You involve others in decisions that affect them.

You celebrate difference and promote equity in all aspects of your work.



We work together



We collaborate to achieve the best outcomes for our communities and colleagues.

This means:

You build strong relationships with internal and external stakeholders.

You share knowledge and support others to succeed.

You contribute to a team culture that values openness and trust.

You recognise and celebrate collective achievements.



We keep improving



We are committed to learning, innovation, and delivering high-quality services.

This means:

You seek feedback and use it to improve your work.

You are proactive in finding new and better ways to communicate

You take responsibility for your development and performance

You support others to grow and succeed



Qualifications, Knowledge, Skills and Experience



Assessed via Application and Interview



Qualifications & Training



Educated to degree level in communications, public relations, journalism, marketing or a related field, or equivalent experience

A Level English or equivalent

High level of competency in Microsoft Office and publishing software



Knowledge & Experience



Strong understanding of communications, public relations, media relations, and marketing communication techniques and procedures

Experience in writing and editing content for a range of audiences and channels

Experience managing events

Experience working with the media and liaising with journalists

Understanding of design, branding, and print processes

Experience working both independently and collaboratively across organisational boundaries

Ability to manage multiple priorities, including urgent and unanticipated requests



Communication & Interpersonal Skills



Excellent written and verbal communication skills

Ability to convey complex or sensitive information clearly and persuasively

Skilled in influencing, negotiating, and briefing staff and media contacts

Confident in providing specialist communications advice and training to colleagues

Able to build effective relationships and work as part of a team



Analytical & Judgement Skills



Ability to analyse and evaluate communication activities and recommend improvements

Skilled in interpreting audience needs and tailoring content accordingly

Creative and lateral thinker with strong problem-solving abilities

Able to assess and respond to media enquiries appropriately



Planning & Organisational Skills



Proven ability to plan, develop and implement a wide range of communication activities

Strong organisational and time management skills, with the ability to prioritise under pressure

Experience arranging meetings, events, press conferences and photo opportunities

Experience of managing budgets and contracts for communications services and materials



Digital & Technical Skills



Proficient in using digital tools including website content management systems, social media platforms, Canva, and analytics tools such as Google Analytics

Experience managing multiple corporate social media accounts

Competency in Adobe Creative Cloud (desirable)

Understanding of web software and accessibility standards (desirable)



Other Requirements



Ability to travel within Sheffield and occasionally to regional or national meetings

Flexible and responsive to changing priorities and urgent requests