Job Description

Community Administrator - Launceston & Tamar

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Band 3

Main area

Community Administrator

Grade

Band 3

Contract

Permanent

Hours

Part time - 34 hours per week (Rota over 7 days including weekends and bank holidays)

Job ref

201-25-335-A

Site

Callington Health Clinic and Launceston Community Hospital

Town

Callington and Launceston

Salary

24,625 - 25,674 Pro Rata

Salary period

Yearly

Closing

26/05/2025 23:59

Thank you for your interest in joining us at

Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care


Care based on what matters to people.*
Care provided at home or close to home.*
Improvement through learning, research and innovation.*
Prevention and alternatives to hospital.*

Great Organisation


Buildings that support health and wellbeing.*
Technology enabled care.*
Care teams are supported by responsive corporate services.*
Safe, efficient, effective and productive.*

Great People


A place people love to work and feel valued.*
Living our values with staff (all voices count).*
Attract, grow and develop talent.*
Leaders with compassion, who continuously learn and listen.*

Great Partner


Encourage and enable effective partnerships.*
Joined-up community services.*
Work with others to maximise workforce opportunities.*
Reduce our impact on the environment.*


At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

Job overview

We are seeking an enthusiastic and experienced administrator to join us in East Cornwall , whose primary function will be to support the Launceston and Tamar Valley Community Nursing Team This role will be supporting the team based in Launceston Hospital and Callington Health Centre. On occasion you will be expected to support the wider North and East Integrated Care Area. The working pattern will include some weekend working.



The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working and document management.



Support to the team will include supporting staff to manage appointments inputting onto rosters, monitoring and maintaining registers and databases and ordering of stock and equipment. There is an element of patient facing contact mainly via the telephone but on occasions patients may report to reception and need to be seen. The ability to travel independently between offices and cover the service over 7 days on a rota system is required.

Interview date: to be confirmed

Main duties of the job

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.


Managing referrals to the team via electronic systems and clinical record keeping systems

Arranging meetings, preparing agenda, Note taking and distributing papers Support clinical staff at weekends by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communication Assist with HR , Workforce and recruitment paperwork Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public Photocopying various documentation Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department Sorting of incoming mail and distributing to addressed department / individual.

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.



We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.



Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.



We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.



Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.

Person specification

#

Education, qualifications and experience

Essential criteria

NVQ 3 Administration or equivalent experience Computer literate and competent in use of Microsoft office applications Good literacy and numeracy skills #

Skills and Aptitude

Essential criteria

Excellent verbal and written communication skills Ability to prioritise own workload and work unsupervised Organisation skills and Accuracy #

Knowledge and abilities

Essential criteria

Accurate typing and keyboard skills

Desirable criteria

Previous experience in a healthcare office environment Knowledge of medical terminology Knowledge of CFT IT systems

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:


Career conversations and individual development plans for succession planning and talent management Protected CPD time for registered staff Access to a dedicated central development fund supporting CPD for all staff Leadership and Management development programmes Coaching and mentoring opportunities A full clinical induction programme for operational skills Access to a care certificate programme for our band 1-4 clinical staff A bespoke and robust preceptorship programme to support newly qualified staff Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:


Suite of health and wellbeing initiatives to support our colleagues physical and mental health Free access to individual HARP portfolios to support revalidation for nursing staff Free DBS checks where required Discounts available from retailers, UK hotels and main attractions NHS Pension Scheme Salary sacrifice car scheme Cycle to work scheme The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.



Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.



If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.



Any general recruitment queries, please contact our recruitment team on 01208 834644