Job Description

Band 3

Main area

Community Administrator

Grade

Band 3

Contract

Permanent: Full-time

Hours

Full time - 37.5 hours per week (Rota over 7 days including weekends and bank holidays)

Job ref

201-25-764-A

Site

St Mary's Hospital

Town

St Mary's, Isles of Scilly

Salary

24,937 - 26,598 Per Annum

Salary period

Yearly

Closing

13/11/2025 23:59

Job overview

We are seeking an enthusiastic and experienced administrator to join our team at St Mary's Hospital. You will be expected to support the integrated community team. The working pattern could include some weekend working.



The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals. Also, inputting data using a range of patient and staff electronic systems on the Ward, in Outpatients and the Minor Injury Unit.



Support to the team will include supporting staff to manage appointments, inputting onto rosters, monitoring and maintaining registers and databases and ordering of stock and equipment. There is an element of patient-facing contact.



We are looking for an individual who will support service development projects.



Essential skills and knowledge required for this role include the ability to prioritise and complete tasks to urgent deadlines and to be highly skilled across the range of Microsoft packages.



The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.

An Island Living Allowance of 5% of the salary is payable to the successful candidate resident on the island. Single person accommodation may be available.

Interview date: to be confirmed and via Teams unless resident on the island.

Main duties of the job

Managing referrals to the team via electronic systems and clinical record keeping systems Arranging meetings, preparing agendas, note-taking and distributing papers Support clinical staff by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communication Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public Photocopying various documentation Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department Sorting of incoming mail and distributing to addressed department/individual

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.



We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.



We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.



Just over 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.

Person specification

#

Education, qualifications and experience

Essential criteria

NVQ 3 Administration or equivalent experience Computer literate and competent in use of Microsoft office applications Good literacy and numeracy skills #

Skills and Aptitude

Essential criteria

Excellent verbal and written communication skills Ability to prioritise own workload and work unsupervised Organisation skills and Accuracy #

Knowledge and abilities

Essential criteria

Accurate typing and keyboard skills

Desirable criteria

Previous experience in a healthcare office environment Knowledge of medical terminology * Knowledge of CFT IT systems