Job Description

Job Summary

The Whiteley Homes Trust, "the Trust," is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country. Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work.

The Community Cafe is part of the community services we provide, offering a vital social space and facility for residents. You will engage with customers, support daily operations and help create a welcoming environment. This role offers the opportunity to build strong relationships with visitors from the village and surrounding area.

We are seeking a proactive, hands-on supervisor to oversee the daily running of the cafe and support the Community Cafe and Shop Manager. As a supervisor with leadership skills, you will co-ordinate with team members to deliver a welcoming and customer focused service. This role is ideal for someone who thrives in a fast-paced catering environment, takes ownership, and inspires others through example.

Benefits of working at Whiteley Village

33 days' annual leave (inclusive of Bank Holidays), increasing by one day per year of service, up to a maximum of 36 days

Plus, an extra day per year (trust day) for William Whiteley's birthday

Pension scheme

Eye Care vouchers

Company Sick pay

Blue Light Discount

Life Assurance

Employee Assistance Programme

Free car parking on site.

Duties

Act as key holder, responsible for opening and securing the premises (clubhouse, cafe, cellar) Lead by example in setting up the cafe and all seating areas for daily service, including lighting, equipment, signage and safety checks Proactively identify and resolve operational issues, ensuring a safe and welcoming environment Ensure float is prepared, tills are operational and cashing up at the end of each day Co-ordinate daily team schedules, organise rotas and adequate cover in response to demand Review event bookings and plan resources accordingly Liaise with suppliers, deliveries and ensure stock is maintained

Customer Service

Warmly greet customers and assist with their orders Support team members in handling customer queries and resolving concerns with confidence Serve food, beverages and alcohol with professionalism and courtesy Monitor customer satisfaction and implement improvements where needed Handle customer enquiries and resolve any concerns promptly

Food Preparation

Lead in the preparation of food and drinks following established cafe menu and high standards Ensure presentation and quality align with expectations set out by the Cafe and Shop Manager Complete documentation and update records as required

Hygiene and Cleanliness

Maintain a clean and inviting cafe space and kitchen environment in line with H & S Regulations Ensure full compliance with food safety and sanitation regulations Promote a culture of accountability and hygiene excellence

Cash Handling

Manage and operate the till register and process transactions accurately Follow cash handling processes as set out by the Cafe and Shop Manager

Stock Management

Monitor stock levels and replenish supplies as necessary Liaise with Cafe and Shop Manager regarding orders and suppliers Support inventory checks to maintain efficiency and stock control Accept and sign for deliveries

Team and Culture

Motivate and guide a team, encouraging initiative and pride in their work Foster a positive, inclusive work environment built on respect and professionalism Maintain clear boundaries and effective communication across all interactions Demonstrate integrity, consistency and discretion when handling sensitive information
Job Types: Part-time, Permanent

Pay: 14.00 per hour

Ability to commute/relocate:

Walton-on-Thames KT12 4BF: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Location:

Walton-on-Thames KT12 4BF (preferred)
Work Location: In person