Job Description

Post:

CDC Receptionist/Administrator

Accountable to

: Service Manager

Responsible to

: Service Manager

Hours

: Part time/Full time

Salary

: 12.21 per hour with enhanced hourly rate for weekend shifts

Contract Type:

Permanent

Base:

Barrow Community Diagnostic Centre

Job Summary

To work as part of a team providing a full administrative service to ensure the smooth operation of community-based diagnostic clinics.

This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.

Key requirements of the role

To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times. To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments. To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment. To follow systems and procedures to ensure that each patient's journey is managed effectively and in a timely fashion. To ensure that patient information is available to relevant healthcare professionals when it is required. To assist in the development of systems to ensure continued efficiency. To assist in improving the quality of information provided to patients at all times. Working with the Service Manager and other key staff within the centre to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists. Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Service Manager To ensure all information collected is held securely and in confidence To answer the telephone in a courteous and pleasant manner at all times To undertake relevant training where necessary To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records. To know how accurate and timely data collection helps the service deliver patient care now and in the future. General office duties including photocopying. To carry out other relevant duties as instructed by the Service Manager.

Confidentiality

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers and other healthcare workers. They may also have access to information relating to the service as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal and sensitive data

General

The post holder will:

Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices. Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisation's safeguarding protection policies and procedures. Ensure that any infection prevention and control issues are reported to their line manager. The post-holder will participate in any training programme implemented by MBPCC as part of this employment.
This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

Person Specification:

Experience:

Essential

Experience of working in an office carrying out administration.

Experience of computer programmes and IT systems.

Experience taking calls and dealing with enquiries over the phone.

Able to work under pressure and have a degree of resilience.

Able to demonstrate effective partnership/team working

Desirable

Information Governance - understanding and awareness.

Experience within a healthcare environment

Experience of clinical systems

Clinical governance understanding and awareness

Qualifications:

Desirable

Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.

Skills, Knowledge and Competencies:

Essential

Communication skills (verbal and written)

IT skills

Specific Job requirements (e.g. physical demands):

Essential

Extended periods working on a computer and on the phone

Other:

Enthusiastic and positive

Approachable

Team Player

Always aims for excellence

Ability to produce creative solutions to issues

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Benefits:

Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 06/07/2025
Reference ID: BCDCRECADM290625