Job Description

Stori is seeking a Tenant & Client Engagement Co-ordinator to join our team and drive meaningful engagement with our tenants and clients across Wales. This is a fantastic opportunity to make a real difference in the lives of tenants and clients, helping to shape services and influence strategic priorities.
About the Role: As the Tenant & Client Engagement Co-ordinator, you will lead the co-ordination and delivery of engagement activities, ensuring all voices are represented. You will develop and support engagement groups, forums, and panels, including the Tenant & Client Voice Advisory Panel. Your role will involve facilitating feedback loops between tenants/clients and Stori, ensuring insights inform policy, service delivery, and strategic decision-making.
Key Responsibilities:

• Co-ordinate tenant & client engagement activities across Wales.
• Develop and support engagement groups, forums, and panels.
• Facilitate feedback loops to inform policy and service delivery.
• Promote inclusive and accessible engagement practices.
• Identify and address barriers to engagement.
• Produce clear reports and presentations.
• Support regulatory and internal standards related to engagement.
• Co-ordinate events, training, and communications.

About You: You will have proven experience in tenant, client, or community engagement (preferably within housing or support services). Strong facilitation skills and the ability to engage and empower individuals and groups are essential. You will be committed to inclusion, equality, and promoting the voices of marginalised communities. IT literacy and the ability to travel across Wales are required (This is a hybrid role but as Stori only operate in Wales, you should be Wales based).
Candidates must be able to prove their right to work in the UK (we do not offer Sponsorship Visas) and the role is subject to an Enhanced DBS disclosure check which the company will pay for.
Why Join Us? At Stori, we value fairness, flexibility, and inspiration. We offer a supportive and ambitious culture where you can make a real impact. This role is initially a 2-year fixed term contract, 28 hours per week.
Apply Now: If you are ready to take on this exciting challenge and contribute to our continued success, we would love to hear from you. Apply today and help us create a positive and inclusive environment for all.
If you like working somewhere where you get to make a positive difference to people every day, we would love to hear from you.
It could be a frontline job providing person-centered support, rather than personal care, or in a business support role - we are looking for talented individuals to join our happy, hard-working team.
In return, we offer full and part-time contracts, flexible working hours, enhanced leave entitlements, occupational sick pay, company pension and comprehensive training.

Skills Required