Job Description

The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip+Fab.


Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fabs mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge.


We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships.


Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.

The Opportunity

As our Community Experience Manager at Nip+Fab, you will lead the development and execution of our community engagement strategy, driving customer connection, loyalty, and lifetime value across all digital channels. Youll build and optimise processes, KPIs, and engagement journeys that bring the brand to life both pre and post purchase. With an initial focus on Meta platforms, youll expand into new territories and integrate community initiatives with our CRM and loyalty programmes. Working closely with marketing, social, and influencer teams, youll ensure authentic, on-brand communication that reflects our customers needs and supports DTC growth. This is a dynamic, hands-on role for a strategic, data-driven Community Manager who thrives on building meaningful consumer relationships and creating real impact within an agile, independent beauty brand.

Please note we work 4 days a week from our office in W11 and Fridays from home.

Key Responsibilities

Full responsibility for all community interactionacross social platforms and consumer consultation across both owned andinfluencer partnership channels. Actively sourcing and launching new channels ofcommunication with the consumer, for example private Facebook group lives forinvited consumers only. Establishing branded forums for advice andknowledge sharing and consumer outreach through social inbox messaging. Full responsibility for UK execution and relaunching US and Australia execution across community management. Supporting the Head of Marketing and Senior OrganicSocial Manager to establish a process and review of international distributionpartners on organic social and community management, regulating and supportingthem to achieve an on-brand execution. Responsible for ongoing improvements andconsistencies of brand presentation via community management, ongoing review oftime efficiency and productivity of time allocation to meet both communityneeds and conversion needs of the DTC team in real time. Ensure consistent brand messaging across themarketing funnel in all aspects where organic social plays a role. Workingclosely with all marketing functions to do so. Reporting on performance and commercial objectives,whilst ensuring all activities meet targets and KPIs agreed with Head ofMarketing Be in constant review of potential consumercollaborations, building relationships with the community to ultimately find communitymembers who can face brand campaigns and advertising campaigns in the future. Build credible and meaningful relationshipswith internal teams to be aligned in strategy with organic social, PR, paidmedia and the ecommerce/wholesale teams with impeccable communication of thebrand influencer strategy.

To be successful in this role you will have the following:

Experience in a proven start up/challenger brand environment of rapid growth, within beauty, in equivalent role. Previous experience at this level, particularly in building community engagement strategies as a core pillar of growth. Excellent skincare knowledge and a personal interest in ingredients and their purpose. Demonstratable attention to detail. Charismatic relationship builder. Literacy skills; Able to demonstrate effective written communication Numerical skills; Able to make practical use of relevant data to analyse efficiency and optimise ongoing output. Analytical skills for evaluating site analytics and customer data to report against business KPI's and provide invaluable insight to senior stakeholders to help shape ongoing marketing strategy and new market strategy. * Shopify Plus and Klaviyo experience are highly desirable.