Job Description

Job description

As a Community Health and Wellbeing Worker (CHWW), you will be deeply engaged with your local community, using your knowledge to make a meaningful impact. The outreach efforts of a CHWW are crucial in addressing growing health and social care inequalities, while also identifying unmet needs within the community.

This role offers an exciting opportunity to create positive change in your area through an innovative approach, driven by your passion and interpersonal skills, to support selected households. It will involve building long-term, trusted relationships with a diverse range of households, regardless of age.

Your role will focus on fostering consistent relationships aimed at enhancing the overall health and wellbeing of the community. As a CHWW, you will serve as a vital link between the community and health and care services, working to improve access to essential services that meet the needs of those you serve.

Main duties include:

Monthly household visits (or more frequent, depending on the case) within a geographical area (defined as a micro-area). The visit entails building relationships and providing relevant knowledge to individual householders as identified. This is a proactive and integrated approach.

Relationships

Develop meaningful relationships within the local community including the Community Hubs Getting to know the wider support services eg housing, education and employment at regular training sessions Have regular contact with the local social prescribing team and the local GP practices Build close relationships with the CHWWs from the other sites across the integrated care area via monthly training sessions

Support

Empathetic listening ear to each householder Adopt a trauma informed approach to supporting each householder (through training) Adopt low level health coaching and motivational interviewing approaches including goal setting as necessary (following training)

Navigational

Support households to navigate the community and statutory services appropriate to their needs Signpost and refer into to existing services as necessary including housing, education, employment and financial support

Community engagement

Identify local community assets and promote a community-based prevention working closely with the local social prescribing team Identify and advocate for the needs of individuals and the community by sharing this information with your multi-disciplinary team

Educational

Provide lifestyle advice such as smoking cessation, alcohol consumption, healthy diet, and physical exercise as necessary (following training)

Health awareness

As directed by the local GP practice, prompt householders with regards to immunisation, health screening appointments and general appointments

Data collection

Complete notes on each household visit on a template (paper and electronic) Record activity into the relevant computer database Contribute your work and findings to the local multidisciplinary team as necessary.

About You:

Professionalism:

The post holder must provide high quality interactions irrespective of race, gender, and ethnicity of the community member, whilst honouring the values of choice, inclusion, advocacy, and ethical practice.

Confidentiality:

The post holder must maintain confidentiality, security, and integrity of information relating to people during the course of the duty.

Data protection:

The post holder must be aware of their obligations in respect of the Data Protection Act 2018.

Safety:

The post holder must be aware of their role in safeguarding and promoting the welfare of children and adults. They must also be aware of their responsibility in respect of lone working policies.

Qualifications

The knowledge and skills listed below may be acquired through various types of education, training, or experience.

Minimum requirements:

Basic computer skills

Desirable additional requirements

Community based experience providing advocacy and support which has included public contact Volunteer experience or other community experience

Knowledge, skills and qualities

Essential

Understanding of responsibilities around confidentiality Positivity and enthusiasm for improving the local community Relationship building Knowledge of local community demographics and culture Strong interpersonal and communication skills The ability to complete basic data entry and documentation of visits Social perceptiveness and observational skills The ability to work effectively with a wide range of teams in a diverse community Self-awareness and resilience Knowledge of local community agencies, services, and resources Good creative thinking Strong time management skills

Desirable

Knowledge of basic health promotion and protection Knowledge of the NHS and broader services Basic understanding of child development Knowledge of local languages

More About Us

The CHAOS Group is a B Corp and Living Wage Foundation certified organisation based in Mid Cornwall, specialising in well-being, care, digital innovation, employability & farming. The CHAOS Group family is a collection of like-minded and community-focused social enterprises, working together to bring a positive change. Our brands include, Stayathome, CHAOS Farm, CHAOS at Eden, CHAOS Local, CHAOS Digital (home of CHAOS Radio & CHAOS TV) and Iconic Hair and Beauty

As a CHAOS Group employee, you will also receive:

Option of flexible working Free Uniform Full Induction and ongoing training program Competitive rates and a Career Development Plan Pension Scheme 20% off Hair and Beauty treatments in our Salon (Iconic Hair and Beauty)
We strongly believe that happy staff are the best staff. Therefore, we want to make sure your work is something that you are happy with. We can work with you through flexible work.

For more information about this job opportunity, you can contact our HR team on 01872 277600 or by emailing hello@chaosgroupcornwall.co.uk

Job Type: Part-time

Pay: From 12.60 per hour

Expected hours: 25.5 per week

Work Location: In person

Application deadline: 09/07/2025