Job Description

Job Advert

Role:

Community Host

Location:

London

Hours:

20 hours between 7:30am to 4:30pm, 8:30am to 5:30pm or 9:30am to 6:30pm (Monday to Friday)

Reporting to:

Senior Community Host

Who are we?

NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.


We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.

What are our values?

Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.


The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.


Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.

Overview

The Community Host is responsible for supporting the Senior Community Host on the daily business operations of The Exchange ensuring delivery of the key performance goals of the business along with ensuring our members receive world class service and benefit from being part of a creative environment designed to inspire innovative thinking and collaboration to benefit all members and meetings & events customers.

We want someone exceptional who can deliver the following key responsibilities:

Membership engagement and retention

Be aware of the Company mission and values and contribute to the overall success of team and company. Actively develop a community ethos at The Exchange. Greet members and guests with a warm and welcoming demeanor. To liaise with members to ensure open communication and positive results. To provide excellent customer service, ensuring every customer experience is a positive one, seeking feedback and making changes accordingly. To support in membership retention and overall membership satisfaction Organize time and systems to ensure a consistently high standard of service. Deal with all queries in a proactive and positive manner. Ad hoc duties as and when required by the business

Facilities

Meeting and event areas to be kept clean and tidy with efficient turn-around between meeting room bookings to member/visitor specifications. Ensure that the tech for all meeting and event areas is tested daily and that all team members are proficient in assisting guests. Organising furniture and other associated items in line with guest requirements. Continual upkeeping of the standards of the centre (cleanliness, restocking etc) Understanding and following 22B Standards. Ensure the Company and 22B policies & processes are followed at all times.

Finance

Support with driving revenue at Exchange

Sales & Marketing

Maintain the relationships within the 22B vertical village and local neighborhood whilst promoting The Exchange Promote and upsell the full range of products and services to members Maximise revenue opportunities generated by the location

Compliance & Health & Safety

Support the Community manager and the management team to ensure The Exchange is H&S compliant through a thorough understanding of the policies relating to our statutory H&S obligations. Follow the government guideline to ensure to comply with the Exchange Covid-19 protocols. Take part in training on all cleaning equipment, materials and approved chemicals used within the premises. Validating customer identification to ensure adherence to AMLR policy.

Training

Complete all mandatory training modules annually: -

Anti-Bribery Fundamentals Anti-Money Laundering: Know your Risk Code of Conduct Legionella Cyber Security: Journey to Safety Ergowize Assessment Environmental Awareness: A Global Outlook Fire Safety Awareness GDPR: A Practical Overview for All Staff Understanding Fraud: Identify and Prevent Workplace Fraud Whistleblowing Working with the Modern Slavery Act UK An Introduction to Unconscious Bias Sexual Harrassment: A Practical Overview

Stakeholders

Clients Prospects Customers Colleagues in all departments Newable Group

Person Spec

Well presented, smart appearance and well-groomed in line with company standards. Professional and Punctual Enthusiastic, reliable, and flexible

Skills, Behaviors & Qualities

Able to work within a team. Can develop effective and supportive relationships with colleagues and is considerate towards others. Building professional relationships Emotional intelligence Resilient and able embrace changes Ability to work in a pressurised and physically demanding environment, and to deal with situations calmly

Knowledge/Experience

IT Literate Experience of working within hospitality or club members' space Not essential but 2 years' service in similar environment is an advantage Able to communicate clearly with all levels of Members Consistently guest focused Focused on details. An ambassador for the ultimate members experience. Empowered in own ability to deal confidently with customers. Social Media Basic cleaning duties

Qualifications

Any Business/Hospitality Management Degree will be a great advantage but not essential

What will we offer you?

30,000 pro rata Commission Scheme - Target Based 33 days Annual Leave (including Bank Holidays) Birthday Off Volunteering Days Discounted Private Medical Insurance Cover Life Assurance Income Protection Insurance Payroll Giving Cycle Scheme NEST Pension Scheme Employee Assistance Programme Annual Flu Jabs Eye Tests Training Support Package Enhanced Maternity, Adoption, Shared Parental and Paternity Pay Annual Professional Membership Subscription


This vacancy will close once we have filled all available interview slots. We therefore highly recommend early application.