Job Description

We are excited to be looking for a Community Housing Officer to join our housing team.


We are looking for someone with a passion for delivering high quality, person focused services. You'll be responsible for all aspects of tenancy management including new tenancies, anti-social behaviour, and rents management, you will be dedicated to working with customers to help sustain their tenancies.

Key Responsibilities:

Contribute to the continuous improvement of the community housing service ensuring it delivers great customer outcomes (e.g., increased independence, improved resilience) and great business outcomes (e.g., reduced cost to serve (value for money (VfM), enhanced reputation, maximising income). Ensure close, collaborative, and effective working with colleagues and external partners. Provide the delivery of an excellent community housing service which delivers bespoke, person-centred interventions that increase freedom and tenancy sustainability.

About You

You will have:

Knowledge of relevant housing legislation and tenancy management approaches and practices. Insight into the context of social housing, our funding, and the difficulties we face in maximising our positive impact on the regeneration of communities. Evidence of continuing professional development (CPD) through membership of professional bodies, training, and relevant qualifications (have or working towards a recognised housing qualification). Experience of working in a service area that is customer focused, ideally in a housing management or related context. Evidence of working in a service area that is customer focused ideally in a housing or related context.

The successful candidate will need a standard DBS check which we will arrange for you. You can find out more about this in the attached leaflet.


If this is the exciting challenge you have been waiting for, and you have the passion to deliver excellent customer experiences we'd love to hear from you!

Our benefits - what you'll get in return:

A supportive and inclusive working environment Opportunities for professional development Flexible working arrangements (this role is also eligible for our current 4-day week pilot which you can read more about in the attached leaflet) The chance to make a real difference in people's lives and the environment

If you want to know more about the role or our organisation, please contact

Claire Dullea

(Community Housing Manager) for an informal conversation at Claire.Dullea@bronafon.org.uk or on 07528965217.


The role profile is attached to find out more about the role and our organisation.

Closing date

: Wednesday 01 October 2025

Interviews

: Thursday 09 October 2025 (expected date)


We make a difference in people's lives every day. As an organization that's owned by the local community, we feel proud of our achievements since 2008 whilst recognizing that there's much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers, but also to the wider community.


We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.