Job Description

Seven Resourcing are looking for a Community Housing Officer to work within Dudley. This is a full time role, paying \xc2\xa3109.83 per day.

This post is subject to the DBS/CRB checking process (delete if not applicable) Driving Licence will be subject to checking with the DVLA. It is a council requirement to have Business Use Car Insurance and a valid MOT certificate (For cars over 3 years old).

To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geograhical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates

Key Responsibilities:

• To manage tenancies and the estate environment in a designated housing area (patch) and to be the main front-line contact for tenants and residents for housing and estate management matters.
• To provide contact, advice, and guidance to customers within the framework of the tenancy agreement in line with policies and procedures and its enforcement, ensuring customer enquiries are dealt with promptly and efficiently, to deal with compliments and complaints and to undertake any investigations and corrective actions as appropriate
• To take a pro-active approach towards tenancy compliance, keeping residents safe, estate management, ensuring regular home reviews, estate walkabouts and estate inspections are carried out. Effectively manage all aspects of tenancy conditions, administration and enforcement having due regard to the needs of our tenants and other occupiers, the law and Dudley policies and procedures.
• To identify, monitor and take necessary enforcement action against breaches of tenancy conditions including anti-social behaviour in accordance with legislation, policy, procedure, and guidelines. To respond to and manage reports of nuisance, harassment, or antisocial behaviour in a timely manner, commissioning the Community Safety (ASB) Team to assist with complex cases and where legal remedies are required.
• To manage vulnerable customers and complex casework, where higher levels of need are required to help sustain tenancies, commission other services such as Community Safety (ASB) Team and Housing Support Teams and relevant agencies to offer appropriate services and where necessary legal enforcement.
• To undertake communal inspections in flatted blocks as required, and to monitor hazards and maintain high standards on housing estates, reporting any incidents of vandalism and/or damage to ensure speedy remedy. Proactively manage estates including identification and remedy of untidy gardens and tree maintenance.
• Arrange and lead on estate walkabouts and patch inspections along with residents and other stakeholders where appropriate. Identify health and safety concerns including reporting repairs to buildings, over-grown trees and shrubs and communal areas. Health and safety is a key priority for employees and it is everyone\'s responsibility to report repairs when they see them.
• To deliver a Home-Review programme, and actively follow up on all cases of compliance nonaccess cases on a timely basis to minimise risk to residents.
• To contribute to the improvement of housing services by working effectively with colleagues across teams, partnership organisations and external agencies to enhance the functionality, attractiveness, safety and sustainability of estates and homes. Play an active role in coproducing and commissioning planned enhancements to services and to the built environment.
• To be a key contact in the community, well known to stakeholders, and actively engaged with community champions, Tenants & Residents Associations, loc

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