Job Description

About Us:

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THE EXTRAORDINARY STORY OF GRACE'S PASSION AND DEDICATION

The Environment & Communities Directorate in Westminster City Council is a world of extraordinary stories. Where dedicated people like Grace are using their skills and passion to progress environmental action in the heart of London.





It was at university where Grace first started campaigning for improved recycling facilities, water refill stations, and other eco-friendly initiatives. When she saw the real difference people could make when they came together, she knew she wanted to dedicate her career to community action for the planet.





When she joined us as Principal Engagement Officer, Climate Emergency, she quickly established herself as a passionate advocate for community outreach, engaging various stakeholders across Westminster in the social causes, impacts and solutions to climate change, air pollution, and biodiversity loss.





Grace became a driving force behind our first Citizens' Climate Assembly, which took place across two weekends in the summer of 2023. Fifty residents were chosen at random from across our diverse communities to come together, learn about the climate emergency, and deliberate how we overcome the barriers to becoming a net zero city by 2040. The assembly produced several recommendations which have informed the evolution of our Climate Emergency Action Plan. Due to the success of this initiative, we're holding more assemblies to continue community involvement in local decision-making.





To see the work of the Westminster Citizens' Climate Assembly, click

here

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The Role:

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As a Hub Navigators Team Lead you can make your own powerful contribution to Westminster's success. You'll join our Community Hubs programme, which helps residents access the services, guidance and advice they need, and makes a positive contribution to the health, wellbeing and resilience of the diverse communities we serve. Developing and leading our approach to the Hub Navigators model by working with communities, partners and services, you'll design, deliver and lead the implementation of the model and service provision, managing the team and responding to both local and organisational needs.





Ready to lead internal engagement with our service areas, external partners and communities, and committed to establishing strong working relationships and SLAs as we deliver a successful service, we'll expect you to develop and manage a Hub Navigators engagement programme that creates rewarding development, delivery and learning partnerships. Embedding resident participation and feedback in the Community Hubs programme will be another key task, as will ensuring the programme engages, supports and includes a wide range of internal, external and community stakeholders.





You'll have a number of additional responsibilities - these include managing consultants who are delivering training, learning and other activities, and helping to ensure better outcomes and services for stakeholders, communities and residents by supporting the development of the Council's strategic focus. We'll also expect you to actively engage, communicate and influence within the council, across partners and with the wider local and central government community to champion our approach to unified public services.

Please note that the successful candidates must be available to start by 30th November. This is a Fixed Term Contract or a secondment for internal applicants.

Please refer to the

for more information.

About You:

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With well developed experience of leading and managing face-to-face resident services that focus on prevention and early intervention, you'll have a proven record of delivering projects and implementing service improvement initiatives, particularly in customer service and community access settings. It's important that you possess the ability to offer strategic direction and careful attention to operational detail, and you should also be capable of coordinating work across multiple council departments including Housing, Adult Social Care and Children's Services, and with our external partners.





We'll expect you to have hands-on knowledge of service and programme development, budget management, resource deployment and performance monitoring, and the ability to monitor, analyse and report on service delivery, using both qualitative and quantitative data to drive continuous improvement and inform strategic decisions. Adaptable, flexible and agile, you'll also be ready to build and maintain collaborative relationships with senior managers, councillors, external organisations, community partners and residents as you work to achieve shared goals.





Your strong people management skills will allow you to work effectively on the ground with our Hub teams, and in addition to being inspiring, well-organised, effective and passionate about improving outcomes for our communities and their residents, you'll also be a role model for the principles of equity, diversity and inclusion. It goes without saying that you'll be a good manager of projects, planning and logistics, and your financial and budgetary skills will allow you to determine, analyse, monitor and evaluate performance indicators and data, and present complex information clearly to a range of different audiences.





Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.





The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

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Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.





At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit

https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.





The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.





We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.