Job Description

About Us

Truthpaste is a small, fast-growing brand rewriting the rules of oral care.
We're a team of doers, creators, and reformers building something meaningful -- a company that challenges the status quo with innovation, integrity, and bold ideas.

Every day looks different here: one moment you're connecting with customers who love what we stand for, the next you're shaping campaigns that spark real conversations. We're growing quickly, experimenting constantly, and looking for someone who thrives in a hands-on environment where ideas turn into impact fast.

If you want to be part of a brand that's breaking conventions, growing fast, and doing good -- this is your chance to help shape the next chapter of Truthpaste.

The Role

As

Customer Service & Community Manager

, you'll be the bridge between our team and our community -- the person who ensures our customers, followers, and affiliates feel supported, heard, and valued.

You'll handle customer service queries, manage social media DMs and comments, communicate with press, and build meaningful relationships with our growing affiliate and influencer network.

You'll be the voice of Truthpaste across multiple platforms, helping deliver exceptional customer experiences while nurturing a loyal and engaged community.

Key Responsibilities

Customer Service

Respond to customer queries via phone, email, social media, and webchat, using software Gorgias, with warmth, empathy, and efficiency. Assist customers with order management, subscription changes (via Shopify & Recharge), and delivery queries. Log issues, track common themes, and report feedback or recurring concerns to the wider team. Identify opportunities for process improvements and contribute ideas to enhance the customer experience. Keep FAQs and help documents up to date based on frequent questions or product feedback.

Community Management

Manage and engage with followers across our social channels -- replying to comments, DMs, and reviews in our brand tone of voice. Build genuine relationships with our community and maintain a strong, authentic brand presence online. Support the marketing team with campaigns, launches, and content ideas informed by community insight. Cultivate and expand our affiliate and influencer community, ensuring regular engagement, communication, and support for their content.

Press & Collaboration

Coordinate with press, PR contacts, and brand collaborators when needed. Organise sample requests and keep an updated contact log for outreach and relationship-building.

About You

A genuine people person -- approachable, empathetic, and confident communicating with different audiences. Excellent written communication skills and attention to detail. Organised, self-motivated, and comfortable managing multiple tasks independently. Tech-savvy and quick to learn new tools & software Interested in sustainability, health, and science-backed natural products. Creative problem-solver who thrives in a small, fast-paced, and collaborative team.

About Truthpaste

Truthpaste exists to change the way people think about oral care.

Behind every jar is a mission: to tackle one of the world's most overlooked health problems -- oral disease. Over 90% of adults live with some form of gum disease or tooth decay, conditions that don't just affect teeth, but confidence, anxiety, and long-term health, including heart and brain function.

We believe everyone deserves access to products that actually work -- without the unnecessary chemicals, plastic packaging, or greenwashing. That's why we blend nature and science: botanical extracts, minerals like hydroxyapatite, and microbiome-friendly ingredients designed to support the mouth's natural balance.

Our products are made by hand in our own zero-waste UK factory powered by renewable energy -- because caring for your health should never come at the planet's expense.

Truthpaste isn't just toothpaste. It's a movement towards transparency, effectiveness, and conscious care.

To apply

, send your CV and a short note explaining why you'd be a great fit to

contact@truthpaste.co.uk

Job Type: Part-time

Expected hours: 20 per week

Work Location: In person