Job Description

Community Manager, Maternity Cover, Swansea

Location:

Tramshed Tech, Palace Swansea

Hours:

Full Time (40 hours per week)

Salary:

28,000 - 30,000

*This is a temporary maternity cover role, with duration to be confirmed - however, there may be opportunities to continue working with Tramshed Tech.

Lead Swansea's Dynamic Entreprenurial Community

Are you passionate about building thriving communities and creating meaningful connections? We're looking for an experienced Community Manager to lead our Swansea operations and drive engagement across our vibrant tech ecosystem.

As our Community Manager, you'll be the driving force behind our community strategy - from developing member relationships to executing events that spark innovation and collaboration across our network.

Reporting to:

Group Community Manager

What You'll DoMember Relations & Experience

Onboard new members with engaging tours and comprehensive service explanations

Develop strong, lasting relationships with members to understand their evolving needs

Resolve member inquiries and issues promptly with exceptional service standards

Collect and analyse member feedback to continuously enhance the community experience

Community Engagement & Events

Plan and execute workshops, networking sessions, and social gatherings that drive connection

Encourage collaboration and interaction among members across different sectors

Promote a positive, inclusive community culture that supports innovation

Work with the Front of House team on major events and projects that drive business growth

Strategic Growth & Sales Support

Actively recruit new members and manage comprehensive onboarding processes

Support the Front of House team in retaining existing members and attracting new tenants

Implement sales strategy and identify growth opportunities as guided by Sales team

Collaborate with marketing team to promote spaces and attract new members

Space Management & Operations

Ensure coworking spaces are well-maintained, operational, and welcoming

Coordinate with vendors and service providers for maintenance and facility improvements

Manage space bookings, desk assignments, and optimal space utilisation

Handle membership agreements, payments, and billing administration

Networking & Partnership Development

Collaborate with local businesses and organisations to expand our network

Build strategic partnerships that benefit our community and drive business objectives

Represent Tramshed Tech at external events and industry gatherings

A Typical Day Might Include:

Leading a new member tour and explaining how our community can support their business goals

Facilitating connections between members who could collaborate on exciting projects

Planning an upcoming workshop series with industry experts

Meeting with local business leaders to explore partnership opportunities

Analysing member engagement metrics and identifying improvement opportunities

Supporting a networking event alongside the Front of House team

Resolving member queries and ensuring exceptional service delivery

What We're Looking For:

Proven experience

in community management, customer service, or hospitality

Exceptional communication skills

with natural relationship-building abilities

Strategic mindset

with strong organisational and multitasking capabilities

Genuine enthusiasm

for building and nurturing thriving communities

Technical proficiency

with office software (Google Workspace, Microsoft Office)

Social media management experience

is advantageous

Bachelor's degree

or equivalent experience preferred

Passion for tech/startup culture

and understanding of entrepreneurial environments

Why You'll Love Working Here:

Leadership opportunity

- directly shape our community strategy and culture

Professional development

- grow your skills in a scaling tech environment

Meaningful impact

- influence the success of Swansea's entrepreneurial scene

Collaborative environment

- work with innovative businesses and inspiring entrepreneurs

Competitive package

- attractive salary with comprehensive benefits

Flexible schedule

- work-life balance that supports your personal goals

Networking access

- connect with Wales' most exciting tech companies and founders

General ExpectationsProfessional Standards:

Work positively and responsibly in accordance with company policies and code of conduct

Take full accountability for your role and commit to achieving personal, team, and company goals

Maintain organised work practices and handle administrative tasks with precision

Ensure productivity levels meet company standards and pursue ongoing professional development

Generate detailed reports on community engagement and membership metrics

Team & Culture:

Contribute to and support a high-performance working culture

Understand, engage with, and demonstrate our company vision, values, and aims

Represent Tramshed Tech positively and professionally at all times

Demonstrate exceptional customer care with a polite and friendly manner

Communicate effectively with tact, discretion, and diplomacy as required

Support the overall effectiveness of the Tramshed Tech team as a positive, collaborative leader

Additional Responsibilities:

Provide cover when needed across sites

Assist with onsite events and special projects

Attend training and company meetings as required

Undertake additional reasonable duties as needed

Conduct all work in accordance with Health & Safety policies

Maintain a clean, tidy, and hazard-free working environment

Raise any health and safety concerns immediately with management

Ready to Lead Our Community?

HOW TO APPLY:

Email your CV to swansea@tramshedtech.co.uk

We'd love to hear about your community management experience and your vision for building thriving tech communities!

Equal Opportunities & Inclusion

Tramshed Tech is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of background, nationality, religion or belief, race or ethnicity, sexual orientation, disability, age, gender, or marital status.

If you require reasonable adjustments to any part of our recruitment process, please share those requirements when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 12 months

Pay: 28,000.00-30,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Sick pay Store discount
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Reference ID: Office Manager, Sales