Job Description

Community Manager (Member Success) - FILMD (Yeti Digital)

Location:

Leyland, Lancashire - hybrid (Mon-Thu in office, Fri WFH)

Company:

Yeti Digital, building FILMD

Contract:

Full-time, permanent

Salary:

32,000-35,000 DOE (up to 38,000 for exceptional candidates) + pension

About us

Yeti Digital is a Lancashire-based product studio building FILMD, the collaboration platform for the film industry. We're a small, ambitious team focused on helping filmmakers and crew succeed.

The role

We're looking for a

Community Manager

to take ownership of FILMD's paid member community. You'll run a simple but effective programme - onboarding new members, running weekly live sessions, facilitating introductions, and reporting the outcomes that matter (activations, applications, interviews).

This role is about

member success

: helping our filmmakers and crew unlock opportunities faster, keeping them engaged, and showing measurable wins.

What you'll do

Own the

paid member lifecycle

: onboarding ? activation ? engagement ? retention

Source, curate, and post job opportunities

from productions, partners, and inbound posters -- ensuring briefs meet FILMD's quality bar Run weekly community sessions (Brief ? Shortlist clinics, peer reviews, workshops) Facilitate introductions between members and posters, and track outcomes (intros ? interviews) Moderate the community feed, uphold tone and quality, and handle escalations Collect and translate member feedback into product and ops priorities Report core metrics weekly (activation %, DAU/WAU, applications, interviews, churn)

About you

Proven experience managing or growing a

paid/professional online community

Strong communicator - confident in writing and running live sessions Organised and outcome-driven; you close the loop and get results Comfortable moderating discussions and supporting members in a professional tone Experienced and confident using AI tools (for content drafting, data insights, workflow support)

Nice to have:

familiarity with UK film/TV crew roles and workflows.

Benefits

Hybrid working: Mon-Thu in office (Leyland), Fri WFH Flexitime around core hours Statutory company pension (auto-enrolment) 20 days' holiday plus UK bank holidays Casual dress and small-team culture New MacBook and modern tools
How to apply

Send your CV (or LinkedIn) plus a short note (?200 words) on how you'd improve

activation in the first 30 days

for FILMD's paid members here on indeed or to

careers@yetiinc.com

.

Job Type: Full-time

Pay: 32,000.00-35,000.00 per year

Benefits:

Casual dress Company events Company pension Flexitime Free parking Sick pay Work from home
Application question(s):

Have you previously managed or grown an online community? How many years of experience do you have in community management, customer success, or related roles? Are you able to commute to our PR5 6BL office Monday-Thursday? Have you run live events, workshops, or webinars for members/clients before?
Work Location: In person