Job Description

ABOUT US

Ancient + Brave is a mission driven wellness brand, founded in 2018 by Kate Prince who saw a gap in the market for sustainable products which support women's health and wellness. From the start Kate wanted the company to be unique, creating innovative formulas with targeted health benefits. The elements of daily ritual and ancestral health are integral to the brand.


As a B-Corp, Ancient + Brave meets the highest standards of social and environmental impact. In June 2024, we were named 5th in The Sunday Times 100 fastest-growing private companies - our brand has developed an incredible following and following investment from Piper, is ready to scale in the UK and internationally.



Want to be a part of a team that's shaping the future of health and wellbeing?

We'd love to have you!

THE ROLE

As Community Manager, you'll play a pivotal role in cultivating and expanding our Brave community -- a key part our Ancient + Brave brand. This role is integral to building meaningful connections and bringing our values to life through authentic engagement.

You'll be the daily voice of the brand across key platforms, leading conversation, encouraging user-generated content, and ensuring our followers feel seen, heard, and valued. Working closely with the Head of Brand, you'll help shape the voice of the brand in a way that sparks loyalty, trust, and emotional connection - not just on social, but across the full subscriber and customer experience.

KEY RESPONSIBILITIES

Reporting to the Head of Brand you will responsible for:

Community Growth & Engagement

+ Build and manage a thriving brand community across Instagram, TikTok, Facebook, YouTube and emerging platforms


+ Proactively engage with followers, fans, and customers through comments, DMs, live moments, and UGC responses. Constantly thinking about how the brand can show up and engage in a meaningful way with potential, current and lapsed customers.


+ Collaborate closely with the Customer Service team, who will manage all inbound product and order-related queries via Gorgias, to ensure there is a clear process for identifying and responding to questions and comments across all channels


+ Create a sense of belonging and shared purpose around the Ancient + Brave brand --encouraging advocacy and brand loyalty


+ Work collaboratively with Influencer and Social teams to support brand building & customer engagement. Utilising tools such as Sprout to identify opportunities for community engagement and activation.

Advocacy & Brand Love

+ Develop and implement initiatives that turn fans into brand advocates--through surprise-and-delight, recognition, and deeper brand interaction


+ Identify and nurture people from micro-communities all the way through to superfans, bringing them closer to the brand through community-first activations, events, IRL experiences and online forums


+ Work closely with our Innovation + Nutrition team to manage and develop a community of subscribers within our product testing programme

Subscriber Experience & Brand Belonging

+ Work closely with the digital and CRM teams to enhance the experience for our subscribers--bringing them into community-focused moments, early access campaigns, and exclusive initiatives


+ Help foster a sense of belonging and connection across our customer base--finding ways to make subscribers feel like insiders, not just customers


+ Partner with CRM and Brand teams to develop community-focused messaging, campaigns, and member moments

Reporting & Insight

+ Track community KPIs and sentiment--reporting regularly on engagement, loyalty behaviours, and growth


+ Stay on top of social trends, platform shifts, and audience insights--constantly looking for new ways to spark meaningful connection

WHO YOU ARE

+ Experienced in community or social media management in wellness, lifestyle, beauty, or a values-driven brand


+ A natural communicator with emotional intelligence, brand sensitivity, and the ability to make followers feel personally connected to the brand


+ Proactive, warm, and creative--someone who loves engaging in online conversation and can represent Ancient + Brave with empathy and consistency

Further, to truly thrive at Ancient + Brave you will need to embody the spirit of our brand and align with our company culture. You will be:

+ Highly self-motivated with an ability to take initiative and run with it.


+ Solution focused with a 'can-do' attitude and a strong work ethic.


+ Known for having a positive outlook and a growth mindset.

+ A collaborative team player who also excels in independent settings.

+ Exceptional communicator, able to convey information clearly and concisely.

+ Entrepreneurial and commercially minded.

+ Able and willing to work in a fast paced scale-up environment - an ability to effectively prioritise will be key.

+ Passionate about doing greater good and the future we're building - we expect our team to be supporting our B-Corp and ESG goals while being proactive and mindful in suggesting ideas for the business to improve its practices.

WHY JOIN US

Ancient + Brave are a community-built brand and embracing innovation and sustainability with social and environmental responsibility is at the heart of everything we do. We hold ourselves accountable to the highest standards when it comes to our commitment to balance profit and purpose - working with us means being part of building a truly sustainable product. We are B Corp certified and members of 1% for the Planet, committed to giving back % of all sales towards helping environmental partners, so we can work together towards a better future for our planet.



At Ancient + Brave you'll find an engaging, collaborative and inclusive work environment where your talents will be nurtured, and your contributions valued.




We provide all our team members with suitable laptop computers & headphones and our office is equipped with monitors, ergonomic chairs and sitting + standing desks. Our kitchen is fully stocked with the usual supplies as well as limitless supply of A+B products (you also get 50% off on any product you wish to purchase).



We pay a discretionary bonus based on a mix of company performance and individual contributions and review our salaries annually. Our pension contributions are ESG invested (so no pharma, weapons or other ethically questionable investments).



Our Private Medical Insurance benefit is provided to support your health and wellbeing, giving you access to quality care when you need it most.


Our Medicash plan offers access to specialist consultations, 24/7 Virtual GP and health screenings as well as dental, optical and complementary therapies and access to confidential support via its EAP programme.


Our Mintago platform gives employees access to financial wellbeing advice and support as well as retail discounts and salary sacrifice schemes, which cover childcare, cycle to work, gym membership, groceries and mobile/tech purchase.


In addition to our regular annual holiday allowance of 25 days plus bank holidays, we also offer one Wellbeing day to use as needed.


We offer continuous training & professional development opportunities and our team members get to enjoy complimentary nutrition and workout sessions in the office. We support a number of charities, coordinating our fund-raising initiatives for maximum impact. We hold two social events a year to come together and connect in a meaningful way.


An important note on our ways of working...


As a fast-paced scale-up, we've found that spending time together in person is hugely beneficial to the way we're needing to communicate, collaborate and drive the business forward. We've worked hard to make our office (a beautiful old mill situated in East Sussex) an inviting and friendly environment for all of our team members and we expect most new joiners to be in the office full time.




We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds. While most of our roles are advertised as full-time, we are open to discussing part-time setup where appropriate.