Job Description

RESPONSIBILTIES

As a Community Manager, you will be responsible for operational excellence within your centre, ensuring member satisfaction, retention and upselling is delivered and your centre is compliant and maintained.

Your key responsibilities will include, but are not limited to:

OPERATIONS

Ensure you and your team deliver operational excellence within the centre. Manage the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance. Ensure efficient day-to-day operations of the centre. Conduct the relevant monthly excellence checklists. Liaise with internal and external parties as appropriate. Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are completed. Assist with and respond to out of hours emergency requests.

MEMBERS

Ensure membership records are accurate and current. Address and escalate where necessary member complaints or queries. Oversee and ensure all meetings and member events are of the highest standard. Facilitate office move ins and departures. Ensure optimum member satisfaction and seek and record feedback as appropriate. Strive to provide consistent excellent service to all members. Update and promote the Wizu member portal.

TEAM

Line manage the centre team, with a focus on learning and development and regular 1-2-1s. Ensure appropriate succession and contingency planning. Relay updates to your team where appropriate. Assist with training and onboarding new team members where necessary. Assist with the recruitment processes, onboarding and training of new staff.

BUILDING

Assist Site Services with the management of centre maintenance, including third party contractors and suppliers and the quality of any works. Responsible for ensuring appropriate upkeep and centre maintenance, including health and safety, fire regulations, checks and audits. Ensure centre compliance, including daily spot checks and floor walks. Ensure a comprehensive understanding of building specifics, including layout and compliance information. Manage facilities requests submitted to the Site Services team.

SALES AND FINANCE

Ensure your centre is 'show ready', and that at least four vacant offices are ready to present where possible. Prioritise and conduct sales tours and co-working taster days, where necessary. Ensure centre staff are capable of delivering 'the perfect tour'. Provide prompt feedback to the sales team directly and via the CRM after all sales tours. Relay commercial member feedback to the sales team, including in relation to renewals, expansions, downsizing, terminations and queries. Ensure optimum retention and renewals by delivering operational and member excellence. Assist with sales and events in order to meet revenue targets and ensure the profitability of your centre. Conduct competitor research where appropriate. Support the centre profitability and efficiency, including in relation to staffing, salary and procurement requests. Ensure billing is carried out on time including monthly invoice checks, paying particular attention to ad hoc services being charged for. Adhere to the debt process. Ensure systems are adequately and efficiently kept up to date.

SKILLS AND REQUIREMENTS

To be successful in this role, you must have the following qualifications and qualities:

Flex industry or hospitality experience is preferable but not essential. Ideally at least 2 years of experience in a managerial position. Proven leadership qualities. Resilient and embraces change, adapting quickly to new situations. A self-starter with an enthusiastic approach and a positive "can-do" attitude. Presentable and professional, with a keen eye for detail. Excellent communication skills, both written and verbal. A problem solver with a performance-focused mindset. Ability to continually review and prioritise workload in a fast-paced environment. A holistic and forward-thinking approach to help you, your team, and the business achieve and exceed goals. Responsible for the success and development of your team, ensuring their learning and development needs are met. A promoter of the brand and its values.
Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Additional pay:

Commission pay
Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Financial planning services Paid volunteer time Referral programme Sick pay
Schedule:

Monday to Friday No weekends
Experience:

Customer service: 2 years (preferred) Management: 2 years (preferred) Operations management: 2 years (preferred) Sales: 1 year (preferred)
Work Location: In person

Reference ID: CM East Coast House - York
Expected start date: 28/07/2025