Job Description

This is a fixed term/secondment vacancy for 12 months until 31/10/2026 due to the needs of the service.



If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.



We are looking to recruit a Health Care Support Worker to join our Crisis and Home Treatment Resolution team. We are a well-established community mental health team.



The community mental health team work with people who are experiencing moderate to severe mental health difficulties. Supporting people through their journey of recovery from mental health difficulties.



The role of the support worker is to be part of/compliment the community mental health multi disciplinary team in delivering interventions and support to promote the recovery people experiencing mental health difficulties.



The role of the support worker within the CRHT/ community mental health team is varied and there are opportunities for staff to develop skills in supporting therapeutic interventions, working under the supervision of a team of experienced senior mental health practitioners. The team includes a number of very experienced support workers who the successful applicant will work alongside.



Supporting senior mental health practitioners to deliver responsive and effective care during assessment and treatment to a designated caseload of individuals experiencing moderate to severe mental health difficulties.



Working in a compassionate and non-judgemental manner with individuals in their own homes, in the community and in health settings.



Accurately recording contacts with individuals in clinical notes in a timely manner. Support the senior practitioner to complete all necessary administrative tasks.



Applications will be welcomed from candidates who are enthusiastic about supporting people experiencing moderate to severe mental health difficulties in a compassionate and holistic manner.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



Interviews to be held on 23/09/2025.



Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.



We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.



We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

Four main hospitals:

Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest

Five community hospitals:

Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire

Two integrated care centres:

Aberaeron and Cardigan in Ceredigion, and several other community settings



47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers



Numerous mental health and learning disabilities services



You will be able to find a full job description and person specification attached within the supporting documents.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.