Job Description

The role of a Band 2 Community Rehabilitation Team (CRT) Clinical Pathways Assistant will aim to deliver a high standard of efficient, professional, and welcoming front-line service to members of the public, patients, healthcare professionals, and colleagues seeking access to Community Rehabilitation Team services.Provide vital administrative and clerical support to the Community Rehab Team, playing a key role in preventing unnecessary hospital admissions, enabling faster discharges from bed-based facilities, and contributing to the broader therapeutic goal of helping patients achieve their highest level of physical, mental, and social independence while also supporting carers in their essential roles.Keep the patient at the heart of all care and decision-making by scheduling timely appointments, managing essential tasks, and supporting therapists in maintaining smooth service flow within intermediate care ultimately reducing avoidable hospital stays and promoting seamless recovery journeys.Main duties of the jobIn this role you will:Support the smooth running of the Community Rehabilitation Team (CRT) by coordinating appointment bookings, monitoring service capacity, and helping to maintain efficient patient flow.Act as a key administrative linkscheduling visits, managing phone enquiries, assisting with referrals, and ensuring that specific patient and therapist instructions are followed.Enter and maintain accurate records across patient administration systems (e.g. SystmOne, Medway, Swift) and provide day-to-day clerical support such as typing documents, filing, scanning, and processing post.Assist colleagues with using electronic records, acting as a SystmOne Super User, and helping with tasks that ensure timely care delivery.Collaborate with CRT managers to gather and report data for audits, quality assurance, and service improvement.Maintain supplies, support equipment orders, report maintenance issues, and oversee archiving processes in line with procedures.Help organise meetings, recruitment activities, and staff inductionsincluding booking venues, preparing materials, and coordinating IT access.Participate in required training to uphold standards in safety, governance, and inclusive practice.Please see the attached Job description for the full list.About usAbout the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, wed love to hear from you so please apply as soon as you can.To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2DetailsDate posted11 May 2025Pay schemeOtherSalaryxc2xa323,875 to xc2xa324,380 a yearContractPermanentWorking patternPart-timeReference numberHCRGCG/TP/44687/15317Job locationsHCRG Care GroupSwindonWiltshireSN3 6BBJob descriptionJob responsibilitiesAs a band 2 Community Rehabilitation Team (CRT) Clinical Pathways Assistant, you'll be part of our valued teamYou will feel valued as a Rehabilitation team within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of xc2xa323,875 (this will be pro-rated to the hours worked) with group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: 'changing lives through transforming health and care backed up by at least xc2xa3100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Essential:English and Maths GCSE (or equivalent), with solid experience in administration and customer service.Familiarity with administrative systems, diary management, and general office processes.Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint) at an intermediate level.Strong interpersonal and communication skills, with a professional and approachable manner.A proactive, conscientious team player who can work independently, solve problems, and adapt to service needs.Trustworthy and respectful of confidentiality, with a positive, customer-focused attitude.Desirable:Qualifications in administration or customer service (e.g. NVQ Level 2).Experience working in the NHS, particularly in reception or administrative roles.Familiarity with medical terminology and a range of clinical IT systems (e.g. SystmOne, Swift, Medway, PAS, E-Roster).Confident liaising across teams and services, with strong communication and networking skills.Please see the attached Job description for the full list. Job descriptionJob responsibilitiesAs a band 2 Community Rehabilitation Team (CRT) Clinical Pathways Assistant, you'll be part of our valued teamYou will feel valued as a Rehabilitation team within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of xc2xa323,875 (this will be pro-rated to the hours worked) with group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: 'changing lives through transforming health and care backed up by at least xc2xa3100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Essential:English and Maths GCSE (or equivalent), with solid experience in administration and customer service.Familiarity with administrative systems, diary management, and general office processes.Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint) at an intermediate level.Strong interpersonal and communication skills, with a professional and approachable manner.A proactive, conscientious team player who can work independently, solve problems, and adapt to service needs.Trustworthy and respectful of confidentiality, with a positive, customer-focused attitude.Desirable:Qualifications in administration or customer service (e.g. NVQ Level 2).Experience working in the NHS, particularly in reception or administrative roles.Familiarity with medical terminology and a range of clinical IT systems (e.g. SystmOne, Swift, Medway, PAS, E-Roster).Confident liaising across teams and services, with strong communication and networking skills.Please see the attached Job description for the full list.Person SpecificationGeneral RequirementsEssential

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Desirable

• Click Apply for this job above to view the on our career site

Person SpecificationGeneral RequirementsEssential

• Click Apply for this job above to view the on our career site

Desirable

• Click Apply for this job above to view the on our career site

NHS