Job Description

37 hours Monday to Friday
We are building a new, strong team and we want you to be part of this as our Community Safety Manager. This is a professional role and we're looking for someone willing to commit to the position and the ever-changing landscape of housing management.
The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management. You will help shape our Community Safety service, policies and procedures and offer support and advice to our Community Housing team.
You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation.
As a Community Safety Manager, you will
proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job
manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB.
work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams.
Work with other teams and stakeholders to really help customers be involved in our service delivery.
To support our Community Housing Officers to manage initial complaints relating to ASB and low level neighbour disputes supporting with negotiation and mediation.
To manage ASB cases, supporting victims and seeking enforcement remedies where appropriate.
The successful Community Safety Manager will have:
Experience in a Housing Management environment within Social Housing or similar transferable skills
Experience of working with customers from diverse backgrounds tackling complex issues housing and similar related
Ability to communicate effectively and adapt style to meet the needs of recipient
Ability to meet deadlines and to monitor & manage performance
a commitment to building a strong, high performing team
Ability to handle challenging situations and able to think on your feet.
Ability to represent the organization in all settings and act as an ambassador.
Experience of managing cases of anti-social behaviour through to court.
Good knowledge of the law relating to community safety and housing legislation.
In return we offer a fantastic benefits package which includes:
29 days basic annual leave (full time) + Bank Holidays
Auto Enrolment Defined Contribution
Defined Benefit Scheme
Optional Scheme - Salary Sacrifice
A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
A commitment to work life balance through our Agile/flexible working principles.
Family Friendly policy with enhanced benefits
Learning and Development opportunities
Internal coaching and mentoring opportunities
Staff social events
We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won't be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you're good at - Community engagements and housing management
.
Closing Date for receipt of applications is 25/07/2025
Interviews will be held on 14/08/2025
For an informal discussion please contact Yvonne O'Grady, Head of Housing on 0121 748 8100
INDMED
Enabling people to reach their true potential by giving them access to youth, family, health and employment support services.
Providing community-driven housing solutions to meet the needs and aspirations of local people and the communities they live in.
Creating successful communities through capacity building and developing partnerships between local people and local agencies, as well as the wider voluntary, public and private sectors.